Category Archives: #UGC

Coca Cola knows how to communicate consumers with their brand value

Coca cola let you design your very own ugly Xmas sweater this year! Coke Zero is hoping that you won’t just keep your hideous creations to yourself but will also share them over social media, trotting out your ugly sweater to get some votes. For the next two weeks, consumers have the opportunity to create the ultimate in tacky winter wear on the site. They have an array of colours, patterns and graphics to choose from — everything from musical notes to reindeer to abominable snowmen.

Participants are strongly encouraged to get the word out because the 100 sweaters with the most votes, come Dec. 1, will be handcrafted and sent to their creators in time for the holiday. You will have to connect with your email account or Facebook/Twitter account to be ale to submit a design or vote on a design.

Coca cola is by all means the leading company when it comes to marketing and I think this time this new campaign follows on from Coke’s previous brand marketing efforts. Coca cola always trying very hard to connect the brand with consumer and communicate the core value of the brand through marketing projects. It remind me of another marketing project they had earlier this year call the Wearable Movie.

Both times consumer gets the joy of customizing the garment themselves, sitting well with the brand’s ideas of fun, enjoyment and participation – all of which have been a keen focus of all  marketing campaigns such as “share a can”.  These exciting projects really get the customers engaged with the brand and spread the words by actively participating the activities by linking their social media accounts. Meanwhile, people are really enjoy the process therefore their feedbacks are mostly positive and helping Coca Cola building a positive brand image.

Sources:

https://www.sweatergenerator.com/#/main/landing

https://www.sweatergenerator.com/#/about

https://www.sweatergenerator.com/#/gallery

 

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How would Facebook’s new 5 star rating system affect your brand?

Several days ago, I asked my friend to suggest us a restaurant where we never been before, and after a short discussion we started to search places online. I happened to be on Facebook so I just typed spaghetti in the searching area in Facebook. Surprisingly I found this great spaghetti place and what really let my friend and I made the final decision to have a try at this new place was because I saw this place has scored 4 out of a 5 star rating. Then I realized that I’ve never notice that Facebook at this 5 star rating system on business page from laptops before, so I decided to do some research about it.

It turned out that Facebook has recently rolls out this 5 star rating, however it’s still at a testing stage.

 

The stars are hard to miss, located right beneath your cover photo and business name. Their visibility could easily cause people to quickly judge your brand or business before scrolling through your timeline to see all of your great fan engagement. Also, it allows consumers to quickly review your brand by just give a simple rating. Rater’s review can also be share with the public or certain network social based on raters options which makes this rating more influential by taking the advantage of every reviewer’s social circles.

 

 

For businesses, a prominent rating system means that it’s not enough to just be present on Facebook — much more emphasis will be placed on customer service and brand interaction. If your brand is favoured  and you have incredible reviews from happy fans – this will make you stand out from your competition. Businesses could start competing for star reviews instead of Likes – which means you should start rethinking your social media & reputation management strategy. After all, people love to hit the reviews sites and share their experience. If you have happy fans leaving good reviews, this could help you increase leads.

This change on Facebook once again indicates the importance of energizing consumer to let them  evangelize your brand by giving good reviews.

 

Sources:

https://www.facebook.com/spaghetei

A Like Is Not Enough: Facebook Tests Star Ratings Displayed On Pages

http://www.telegraph.co.uk/technology/facebook/10435114/Facebook-tests-star-rating-system-for-Pages.html

 

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Filed under #UGC, Facebook

Online communication is getting comic

 

Has your Facebook page recently turned very crowded with all the comic figures? Oh wait, they are not just ordinary cartoon! Look closer, isn’t these cartoons looks so familiar and just like your friends or even yourself? Yes, thanks to Bitstrips, a mobile app, which claims to be “the most customizable avatar-creation tool on the Web,” allows users to create and share comics of themselves and others with personalized messages. With more than 1,000 customizable templates and new ones added daily, users have endless opportunities to create comics about their day, their friends, pop culture or whatever is on their minds.

 

 

 

 

 

 

 

 

How does it work?

Basically after downloading the app or sign in with Facebook, you will have to create an avatar of yourself based on your appearance with customizable hair, clothes, facial features, body type and more. Then, you can sift through and choose from countless pre-made scenes and scenarios to set your avatar in. You can also create avatars for friends who haven’t already signed up for Bitstrips, or include those who already play along in your cartoon.After you’ve chosen the setting and characters, you can add the script by typing in your own dialogue and captions. From there, you can share your Bitstrip with friends on social media.

Bitstrip now has more than 10 million users downloaded the app since its release seven months ago the International Business Times notes. However, the company is bootstrapped, without any capital or external help, and uses virtually no advertising. This crazy fact makes me wondering what makes this app so successful.

In my opinion, Bitstrip really took the full advantage of the viral feature of Facebook. The game is completely social as  it allows people to design avatar not only for oneself but also for friends. Facebook users generally love to tag or share with people when they see things that are interesting or relevant to people around then, thus by tagging friends, Facebook users helped Bitstrips to expand the brand reach. Also, since users are able to create their own scenario using Bitstrip, the contend of sharing can be view as a user generated content. Therefore, when people viewing at these pictures, they would think of the commercial side of the game but purely being joyful and doing the “free advertising” work for Bitstrip.

 

Just like the picture shows above, after posting onto facebook, your friends will be able to like and comment under your post just like they can like and comment with ordinary posts. From the upper left side, they would be able to see where you create this post which serves the purpose as a WOM marketing strategy.

Aside from being a good example of UGC practice, the concept of this game itself is also a good contributor to its success. Just like Bitstrip’s CEO said, “It’s a new way to express yourself and interact with your friends. Instead of posting the same things as everyone else, you can create something that relates to your life.”

Bitstrips also took one step further into the business work by developing into a educational tool for schools. Thinking and planing sustainably for it’s future development is another way that Bitstrip is working on to ensure its long growing business.

 

Sources:

http://investorplace.com/2013/10/bitstrips-app-goes-viral-facebook/#.Uoxl5GS8Cyc

http://www.ibtimes.com/bitstrips-explodes-after-mobile-launch-where-did-comics-app-dominating-your-facebook-feed-come

http://www.bitstripsforschools.com/

 

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Filed under #UGC, APP, Facebook, WOM

Iphone 5c, Smart or Stupid?

Apple is now in Cook’s Era and the latest announcement campaign presented to be kind of unexpected. However, to iPhone 5c, most people’s first reaction was rather shocked than happily surprised.

iPhone 5c can be consider as a iPhone 5 just with a different shell. Actually, aside from the battery and minor changes, functionalwise, there is really no much difference between these two products. However, in terms of marketing strategy, iPhone 5c replaced iPhone 5 completely given the fact that the latter has suspend production for good.

Therefore, iPhone 5c is not as the previous rumour saying as Iphone 5 Cheap, rather it’s a iPhone 5 with crying profit. Personally, I think the colorful cases of iPhone 5c would be the most attractive to normal female consumers. These potential buyers don’t care much about Apple as the value behind the brand, they just blindly follow whatever is in trend. In other wards, Apple now is consuming its brand value rather than accumulating. People who follows the newest trend  includes both female and male. There people are not the core consumers for digital, high tech products as in the past days; in fact, they are a lot less sensitive to functionality and capacity of a product compared to the real “understanding” apple users. However, we must admit that these people as a lot more consumer power since they are a such big group.

Thus, Apple finally step in front of both major consumer group and core consumer groups by announcing two similar product at the same time.

Nevertheless, I don’t think this is a perfect solution. Although 5C satisfied many of the needs from major consumers and get more revenue out of their pocket, it did suffer the loss of many invisible capital that were once highly valued by core consumers such as being high-end, stylish etc. And this loss is counting.

 

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Filed under #UGC

Wechat WE CHAT

 

WeChat is a mobile application which enables users to send messages, pictures, voice notes to each other. The application which runs on Android, BlackBerry, iOS, Symbian and Windows Phone operating systems. It is pretty much a app that incorporate all the feature that Facebook, Instagram and Whatsaap has to offer.

What’s Wechat?

It also has a ‘LOOK AROUND’ which acts more like a ‘hook up’ function, INSTAGRAM imaging and a GROUP CHAT function which is a natural extension QQ groups and BBS forums which have long been the backbone of mainstream Chinese social web.

 

WeChat is the private social network where you hang out with real friends, who are found in your mobile phone address book and share personal moments with them,

Something to keep in mind is that while it is easy to pigeonhole WeChat as the next big social media app, it is in fact, much more than just ‘social’. WeChat is changing the way millions of consumers use voice, text, email and how they find information. It can very easily link to Tencent’s massive Internet properties like weibo, Qzone, Pengyou, and QQ.

As a mobile app, its ability to provide Online to Offline functionalities is not being lost on retailers which can now enable them to join a loyalty club with simple scan of a QR code and eventually make payment right from Tencent’s payment system.

Are the credit card companies paying attention?

WeChat is certainly the new social media powerhouse on the block.

But what is really exciting is that WeChat’s the potential to change not only how consumers communicate and socialize, but ultimately how they do business with the companies.

 

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October 14, 2013 · 11:47 pm

Hashtag effects in Instagram

Since using Instagram, I followed many friends and celebrities and what’s shocking was the amount of hastags people are using under just one picture. However, I have to admit that more hastags does makes you more popular for being more searchable and more meaning content wise.

If you’re on Instagram, you have probably noticed that there are several Hashtag strategies out there.  Some people don’t use any, others use too many ( e.g. #Take #a #look #at #the #pink #dress #I #bought #today) and others again highlight a few ( e.g. Take a look at the #pink #dress I bought today).

In my opinion, the last strategy is most valuable. Although I’m not a fan of the strategy of using a # in front of every word, I can see a big boost in the number of likes / hearts when I add a couple of tags to my pictures.

My top ways of using hashtags on Instagram:
* Hashtags are a great way of spreading your pictures, as they make your pictures more visible and findable for people with the same interest.
* Capture / communicate the feeling you had when taking the picture.
* Enter a competition – Lots of brands /companies have their own IG account, host competitions and encourage people to add their tag(s) when uploading a suitable picture.
* As part of an event

How do you like to use hashtags?

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How social media can help achieve a sustainable group buying industry?

Group buying, also known as collective buying, offers products and services at significantly reduced prices on the condition that a minimum number of buyers would make the purchase.

Group Buying Website Business Model:

 

Take Groupon as example:

 

  • Groupon negotiate with suppliers to offer deals
  • Groupon promote deals and gather consumers through its marketing channels
  • Groupon sells coupons to consumers and charge commissions from suppliers Features:
  • Consumer pays before purchasing: ensure the deals get done;accelerate the cash flow.
  • Large discount for collective buying in limited time and items:create a phenomenon Panic Buying,encourage customer wowing the deals by word of mouth or social media
  • Product and service type not limited by industry.
  • Achieve a Three-Win situation for all parties involved

 

Market Potential in Canada

 

About 42 per cent of the Canadians familiar with group buy sites said they signed up to receive daily offers via email, compared to 34 per cent of U.S. respondents. Nine per cent of those Canadians also said they buy a discount voucher every few weeks, two per cent said they buy weekly, and one per cent said they buy something every day.

 

How to Achieve Sustainable development?

Using social media marketing!!!

Consumer based is the most critical element for group buying websites. Social media marketing (Twitter, Facebook, Instalgram Campagin) helps to:

  • Identify consumer need. Whom they want to buy from. Get the first mover advantage.
  • Gather as many users as possible to generate most reliable marketing promotional materials. (User generated content)

 

 

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A great Viral Marketing

A New York Advertising agency Thinkmodo dedicatedly  arranged a trick show at a local coffee shop in order to promote the new movie called Carrie. In this little trick show, a female customer played by an actress was given superpower that she could make things move around just by thinking. This video quickly generates almost 2000 hits on the day it was posted.

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October 7, 2013 · 10:49 pm

Hello world!

Welcome to UBC Blogs. This is your first post. Edit or delete it, then start blogging!

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Filed under #UGC