I am not able to log in to ClockWork to download my LOA.
There could be a few reasons you cannot log in to ClockWork:
- You may have used an old or incorrect link. Please ensure you are clicking on the Student login button on the Centre for Accessibility webpage.
- Browser or VPN compatibility can impact your ability to log in to ClockWork.
- The device you use (e.g., phone or laptop) can also impact your login ability. Try using a different browser or device, or clearing your browsing history to see if that remedies the situation. If you are still unable to log in, please contact the front desk staff and attach a screenshot of the error message you see on your end.
I am not able to schedule my accommodated exam(s) in ClockWork.
Have you requested and sent your LOA? The system will not let you schedule an accommodated exam until you have done so.
If you are trying to schedule a Standing Deferred (SD) exam, or an exam for a course that is not currently in session, please contact your Accessibility Advisor for the next steps.
One of my accommodations is not showing up in the LOA.
Please contact your Accessibility Advisor if you have any concerns about your accommodations on your LOA.
One of my LOAs is “pending” in ClockWork. How do I get it?
Please contact your Accessibility Advisor or the front desk staff to discuss the pending letter status of your LOA. Please note, you only need to send the LOA for the main lecture. You typically do not need a separate LOA for the lab, discussion, seminar, or tutorial component of the course. If you do require it, please download the LOA for the main lecture.
I need different accommodations listed on my LOA for different courses.
You may request the same accommodations to be displayed in all your LOAs. Alternatively, you may choose which accommodation(s) you wish to display for individual courses.
I need an LOA before the start of the term. What should I do?
If you require an LOA prior to the start of term (e.g., to provide to an instructor to facilitate the production of texts in an alternate format), please contact your Primary Accessibility Advisor and they will provide one for you.