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C3: January 11, 2017

Learning Objectives:

  • Understand the need for performance evaluation systems
  • Understand the complexities of creating, updating and refining incentive systems
  • Develop an understanding of the critical link between strategy and management control systems

Class Preparation:

  • Read: “The new Xerox Battle cry”
  • Read: “Copy that: Xerox tries again to rebound”
  • Read: “Xerox’s success is a reflection of her dedication”
  • Read:  Xerox Corporation (Pages 34-41, Anthony)
  • Browse: Xerox’s website
    • How would you describe their strategy?
  • Web search key words: Operation Rollback, FBI, Walmart
  • Web search key words: Walmart, settlement, $11 million
    • From Walmart’s C-suite, what was “hoped for” and what was “rewarded”? 

Reference:

  1. Chapter 2: Management Control Systems (Anthony) on reserve in DLAM Library
  2. Chapter 3: Management Control Systems (Anthony) on reserve in DLAM Library.