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C4: January 16, 2017

Learning Objectives:

  • Understand the need for performance evaluation systems
  • Understand the complexities of creating, updating and refining incentive systems
  • Develop an understanding of the critical link between strategy and management control systems

Class Preparation:

  • Read: Southwest Airlines (Pages 114-116, Anthony)
    • What has made them successful?
  • Read: “Westjet’s 737s Too big , too small or just right?” (Globe and Mail, August 2012)
  • Read: Westjet Eyes International Expansion
    • How would this change in strategy effect the evaluation system?
    • Search and browse: Westjet International Expansion London
  • Read:  Product Life Cycle
    • What is the link between life cycle and metrics?
  • Read:  Industry Life Cycle

Complete Test #2  (due by 11:00 pm Sunday night)==>   Link

Reference:

  1. Chapter 2: Management Control Systems (Anthony) on reserve in DLAM Library
  2. Chapter 3: Management Control Systems (Anthony) on reserve in DLAM Library.
  3. Southwest “work perks”  Web site