A few students have been coming to the desk indicating that their print jobs from web-ct were delayed (by about 10 minutes or more) or not showing up at all at the print station. A good work-around for this problem is to show students how to save files from web-ct to their work station so that they can print from the desktop or from “my documents.” The print jobs showed up immediately when we printed directly from the work station.
When saving the documents from web-ct, it’s important to make sure you are not just saving empty HTML files. Be sure to check the file type as you’re saving to be certain that it is a Word, .pdf, or other file type that will actually display the information or document that the student wants to print.
– Shannon

The link to the Writer’s Centre on the APA Quick Start Guide PDF is a dead link. It’s at the bottom of the first page of the PDF under the heading “Sample Formats”.
~ brie

I am teaching a class of 160 first-year HKin students today. Their assignment requires them to find reliable sources to support their debate topics (eg: Be it resolved that winning isn’t everything, it’s the only thing. Or Be it resolved that fighting in hockey should be banned.) There is a course website I set up on the HKin subject page a few years back that you can refer them to, as well as the major indexes on the HKIN subject page. I showed them OneSearch – leading to GoogleScholar and the books in the collection – in the class. You can also remind them of the three drop-in sessions I have scheduled (search HKin 161 in the Instruction Centre for dates) if they need more help. Thanks, Ellen

LPC Storage Requests are now made through the IKBLC Circulation Desk. (I believe it takes up to three business days for requests to be processed.)

AMS guides/day books are located on the 2nd Floor between the two elevators.

Had a few requests for items from the catalogue that are ‘online’ from Books 24/7. There is no intuitive way to know how to access these books from the catalogue – you have to create an account using a ubc.ca email address – so I have emailed Sue Andrews to ask if there can be some sort of link in the catalogue that takes the user to how to access these. There is a link under e-Resources, e-Books, that takes you to the Books 24/7 collection, that tells you how to create an account, and then access the book. But nothing directly from the catalogue link.

As Genealogy is not a research discipline at UBC, it is not a top priority for desk assistance, as generally the researchers are from the public. Our research community comes first.
However, Richard will soon be putting out some older START HERE guides to genealogical research on the handout kiosks, as they do a good job of summarizing our collection. Give the researcher a copy, and basic directions on how they can find the titles, most of which are in the reference collection.
Surrey Public Library has good genealogical resources, and also an online guide on how to start research.
Depending on the circumstances, remind telephone callers and email correspondents that we have limited resources which they can check themselves. To get started, they should check with a public library near them.

Oversize books, formerly all filed after the Z call nos. on floor 6, have now, logically, been divided between floor 1 and floor 6.
Oversize A-PN are filed at the end of the PNs on floor 1. Oversize for remaining call nos. are at the end of the Zs on floor 6.
Oversize Koerner Reference titles are shelved behind the Atlas collection

No, not that, but a Compendium of Beautiful Libraries, including an absolute stunner from Czechoslovakia. Library as place, indeed!
Sheryl

We are getting questions about opening Word 2007 docs in our Word 2003 software. Word 2007 saves documents with a .docx extension, not a .doc. From the Office website, it says…
To open Microsoft Office Word 2007 .docx or .docm files with Microsoft Office Word 2003, Word 2002, or Word 2000, you need to install the Microsoft Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File Formats and any necessary Office updates. By using the Compatibility Pack for the 2007 Office system, you can open, edit some items, and save Office Word 2007 documents in previous versions of Word.
I will email Tracey and ask about the compatibility pack!
Encourage people to save their Word 2007 documents as .doc, and then Word 2003 will recognize it and open it.