Got this link from Darren Cannell:
The document provides a succinct overview of Learner Support, and how one might go about the process of re-examiing this type of support in organizations. The guide is intended to be cross-sectoral – its a product of the British Learning Association.
Going through this brings home what our Distance Education Learner Support Manager has emphasized… “Learner support is a function, not a person“.
This review is timely for me… we’re doing quite a bit of analysis and planning around these functions now. One of the more exciting initiatives is a student-driven one that I’l blog about some more at another time.
Combine this BLA guide with the resources from the WCET, and there is a lot of really good work available online as examples for institutions.