Sex in Advertising

34. That’s the number of times a man thinks about sex on average per day. The same number for a woman is 19.*

This shouldn’t come as a surprise, given that we are creatures driven by primal urges including survival and procreation. And businesses that want to sell us their products know this very well. In fact, they have been using our urges against us to sell for almost a century! Just take a look at the ad below from the 1920s.

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Sex in advertising has always been a controversial topic, sparking a wide range of reactions from public outrage to curious attraction. We all heard about the infamous phrase “sex sells” and we are bombarded by advertisements with sexual content these days. While it’s true that including sexual elements in advertising drastically increases the chances of attention grabbing, there are numerous studies to refute the hypothesis that it actually increases sales.

Let’s start with a few examples to see how different companies use sexually suggestive ads to sell their products. When it comes to sex in advertising, the first brand that comes to mind in North America is Calvin Klein. Those who are old enough to remember the commercials featuring Brooke Shields know what I mean. If you don’t, just take a look at the video below:

Keep in mind that this was the early 1980s when sexually suggestive commercials were not as common as it is today. In fact, it wouldn’t be incorrect to say that this is the ad that started the trend to use sex to sell a product in the modern era. The ad was controversial to say the least, as it was successful. Calvin Klein jeans shot up to two million pairs a month in sales and the company, seeing the potential of this new advertising strategy, took it up a few more notches over the next couple of years by rolling out more controversial campaigns with Mark Wahlberg (then known as the rapper Marky Mark), Christy Turlington and Kate Moss. Despite the public outrage, protests by anti-pornography groups and even cancellation of certain campaigns, the company enjoyed increasing sales over the course of next two decades. In the 2000s, Calvin Klein started facing heavy competition from new players with the likes of Abercrombie & Fitch and American Apparel. It was almost as though the company’s code for growth was cracked when other firms started using the power of sex and controversy in their advertising. It became almost standard issue for clothing brands to create racy, sexual and sometimes soft-pornographic advertisements to spark public fury and capitalize on the free publicity that it creates. Just a quick look at the assortment of advertisements below will give you a better visual idea of what I mean:

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Dolce Gabbana
x6028As these cases indicate, sex in advertising works when it comes to creating awareness and buzz for your brand. The question is whether it’s the sex that sells or the controversy it creates. To answer this, let’s take a look at a study conducted in 2007 at the University College London. This research looked at the recall of sexual and non-sexual television commercials embedded within programmes, with or without, sexual content. To do this, the researchers divided 60 adults into four groups, two of them watching a sexual program (Sex and the City) and two of them watching a non-sexual TV show (Malcolm in the Middle). Each TV episode was embedded with either sexual or non-sexual commercials to measure brand recall. After the experiment, the participants were asked to remember the names of the brands they had seen during the commercials. The results, as you can see below, are quite fascinating in that the group that watched Sex and the City had a much lower recall rate than the other group, regardless of the content of the commercials. The researches concluded that the existence of sexual content in a program impairs the ability of the brain to focus on other content.

Sex and the City
Sexual Ad Non-Sexual Ad
Mean Standard Deviation Mean Standard Deviation
Free Recall 3.87 2.13 5.67 1.95
Cued Recall 5.53 2.64 6.87 2.67
Malcolm in the Middle
Sexual Ad Non-Sexual Ad
Mean Standard Deviation Mean Standard Deviation
Free Recall 7.2 3.1 6.53 2.23
Cued Recall 9.73 2.37 9.6 1.96

Putting this academic research into a business context, it could be quite possible that over the top sexual content in advertising may actually be working against a brand. Sexy models and/or nudity might attract initial attention from the viewers, however the actual brand message is often eclipsed by the sexual content of the advertisement. This is further supported by another study** conducted by MediaAnalyzer Software & Research, where 200 subjects were shown ads ranging from suggestive cigarette ads to very unsexy credit card promotions. The results showed that especially men had a much lower brand recall than women when it comes to commercials that include sexual content, as they spend too much time looking at the suggestive content, rather than the brand message itself.

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MediaAnalyzer used the above image to sum up its findings from the research. This picture perfectly explains the difference between the way a man and a woman looks at an advertisement and why brand recall is much lower within the male population.

Another explanation is about the product itself. According to Jeffrey Richards, an advertising professor at the University of Texas, sex only sells if the product you are selling is related to sex. So if you were selling, say, condoms, then it would make perfect sense for your brand to create an advertising campaign around that. But Richards says that when companies use sex to sell very unsexy products (such as the drain cleaner below), consumers might be intrigued but they are not going to remember your company name, or the product you are selling.

To recapitulate some of the arguments about sex in advertising:

 

  • Brand recall: Sex in advertising creates an obstacle for the viewer to focus on the actual content of the ad, in most cases overshadowing the brand name and reducing brand recall.
  • Relevance: Sex sells if the product you are selling is related to sex.
  • Gender: When sex does sell, it usually sells to men

 

Sex in advertising remains to be a very debatable concept and what is memorable and acceptable to one person might not be for another. Having said that, the data suggests that there is a correlation between sexual content and brand recall, which is why companies should be careful when designing a risqué ad campaign. Going back to the Calvin Klein example one more time, it is undeniable that the controversy that sex triggers has a multi-prong effect that not only intrigues people about the brand and the product, but also creates an attraction towards the condemned. Just like a movie or a book becoming popular after being banned, the same principle applies to the ad campaigns that are publicly denounced, creating buzz and curiosity around them. Calvin Klein took advantage of the free publicity and the controversy it created through its racy ads for years and it has proven to be quite powerful. To me the question still remains: is it sex that sells, or the controversy?

* The numbers are derived from the study conducted by Dr. Terri D. Fisher, Professor of Psychology at The Ohio State University at Mansfield. (https://www.psychologytoday.com/blog/the-sexual-continuum/201112/how-often-do-men-and-women-think-about-sex)

** http://www.adweek.com/news/advertising/does-sex-really-sell-82104

Mobile Search is Only the Beginning

Earlier this year, Google announced that it optimized its algorithm to promote mobile-friendly websites in its organic search results, and for good reason. According to an article published by the company in May, “more Google searches take place on mobile devices than on computers in 10 countries including the US and Japan”. Another recent report by Google also stated that nearly half of all mobile phone users start their research for buying a new product on a mobile search engine. We all knew that this day was coming but maybe some of us did not anticipate how quickly it was going to happen.

After Google revealed the algorithm change that will give mobile-friendly sites priority in search results, a lot of companies (particularly the ones that did not have a mobile version of their websites) dropped everything and started working on a new website design that is optimized for mobile devices. Of course, this is the wise thing to do in today’s digital-focused marketing landscape. However, focusing their efforts in optimizing the search aspect of mobile experience, companies have been neglecting the end of the journey, the transaction stage, where businesses actually convert the leads into paying customers. It seems like companies are putting a lot of effort into optimizing their sites so that they can be indexed and browsed a lot easier on mobile devices but not enough focus on closing sales on these same devices. As a result, mobile add-to-cart and transaction rates are currently much lower than those of desktop computers. This is supported by data from Monetate which suggests that merchants are experiencing a high rate of checkout drop-off and cart abandonment. What this means is users are starting their search online, browsing products and even adding products in their shopping cart. But when it comes to completing the transaction, they prefer to do that when they get to their desktop computers at home, which suggests that the usability of the mobile check-out systems are still not optimal for a start-to-finish purchasing experience. The concern here is the disconnect that results from the time spent between the mobile search and the desktop purchase. Once the users switch to their desktop computers, who knows if they will start their research all over again and perhaps end up on a competitor’s website for the checkout.

As mentioned above, there seems to be a missed opportunity here for businesses to fill in this gap by providing an all-encompassing buying experience on mobile platforms. From a user experience perspective, there are a few issues that need to be addressed when designing a mobile purchasing system. First and foremost, these transactions are likely going to take place in public areas such as busses, restaurants or bars. Places that people may not feel 100% comfortable taking their credit cards out of their pockets and openly start typing the number on their smartphones. Apple mitigates this issues with iCloud Keychain system where your credit card information is stored within your Apple ID and thus you don’t have to type it every single time you make a purchase. Another way to overcome this obstacle might be a system such as “Charge to Mobile” in the UK, wherein the phone operator directly bills the user for the purchase he/she makes without the use of a credit card. In addition to the privacy/safety concerns, an optimized e-commerce experience for mobile devices is critical for success. Especially when there is money exchange involved in the process, users tend to be a lot more cautious in their interactions with websites. It is important to provide a mobile specific shopping experience that is designed or optimized for the device that the customer is using. An optimized design, combined with a safe checkout system will encourage more customers to finish the transaction process they started on mobile devices.

In short, mobile search optimization, mobile e-commerce experience and a publicly safe checkout system should be seen as interconnected pieces of this puzzle rather than independent items. Bringing the customers to your mobile website should only be seen as the beginning of the journey. Half the battle is still providing a holistic experience that will streamline the process and make sure that they complete the journey without any problems.