Logos and Brand Identity

“I don’t love it, but I think it will grow on me”

These are the words that came out Philip Knight’s mouth when he first saw the design for the iconic swoosh logo, designed by Carolyn Davidson for $35 in 1971. Here we are after over 4 decades, and the swoosh has taken over the world of sports and it probably has one of the most powerful brand images in the world.

Having worked in the graphic design field for years, I have always been amazed by logos, the power they have on projecting the brand image and the association they create over time with respect to the brand. Recently I read a book called “50 Best Logos Ever” which triggered my already-existing admiration for logo designs and I wanted to post about it. In this article, I wanted to focus on analyzing the design and the impact of one logo as opposed to going through that list and I thought that Nike would be a great example that represents the power of logos and branding.

A logo is so much more than a visual design. It’s the symbol of the entire identity and the brand. It is on every single product, letterhead, business card, marketing collateral, signage and any other marketing communications medium. When Carolyn Davidson came up with one of the most simplistic logo design ideas for the Nike brand, she probably didn’t anticipate the brand to be where it is today and what the impact of her design would be. The swoosh is now so tightly tied to the Nike brand that the company stopped using the word “Nike” on its products, because the swoosh itself creates the association in everyone’s mind that they know what brand it is.

It is also interesting to observe the evolution of logos through time. As the art of graphic design became more sophisticated and computerized, the design concepts started changing with it. Just like the process itself, design techniques have become more advanced as well, taking into account consumer psychology by using colour themes to trigger certain emotions and project the brand image. A great example of this is to observe the evolution of the logo design for Shell Corporation. As seen in the timeline below, what started as a realistic drawing of a mussel shell kept evolving through time into a bi-coloured clip art type image, gradually simplified into a basic shell drawing. By 1971, the logo that we see today was initially designed by Raymond Loewy, who also designed the logos for BP and Exxon. The idea to create this new generation logo emerged when the company felt that its emblem was hard to recognize from a distance, especially seeing that the logo was primarily placed on the side of a road with traffic passing at speed. Over the next 3 decades this logo has become so recognizable that it is now being used without the company name to identify it, which marks a truly successful logo just like in the Nike case.

How does Craigslist make money?

Having been an avid Craigslist user for many years, I had never thought about what was happening behind the scenes of the operation. A few months ago, when I was looking to sell my old MacBook, I put up an ad on Craigslist and suddenly it hit me: Craigslist is a completely free platform. Users don’t have to pay to list any items nor do they need to pay commission to the website during any transaction. So the big question for me was “how does Craigslist make money?” or rather “does it make any money at all?” After over 3 months into the MBA program, one starts looking at things from a different perspective, asking questions that relate to the business side of things rather than the front end user experience side.

A Quick Background

After conducting a bit of a research on it, I found out that Craigslist was found by Craig Newmark in 1995 in San Francisco. He initially started it as an email service, sending lists of local events to his friends in the San Francisco area. Soon after the launch of the website based service, word of mouth led to a huge growth in subscribers and postings and Craigslist started expanding beyond San Francisco area and into Boston, Chocago, Los Angeles, New York, Portland, San Diego, Washington, DC, Sacramento, Atlanta, Austin, Denver and Vancouver.

Operations and Finances

Coming back to the main question about the business model of Craigslist, there are a few interesting facts to note. First is that Craigslist is run by a very small group of people (just over 30 employees). Although it incorporated as a for-profit company in 1999, it is still putting a lot of emphasis on the relatively non-profit nature of its operations, hence the .org extension to the website. According to Alexa.com, the site has 20 billion page views every month, making it the 37th most visited website worldwide, and 10th most visited website among the websites in the US. These visits produce a total number of over 80 million classified ads per month, 2 of which are job postings, making the website the top classified ads service all across.

The non-profit nature of the service provided by Craigslist remains the same even though 25% of its shares were purchased by eBay in 2004. The CEO of Craigslist, Jim Buckmaster told a Wall Street analyst in a 2006 interview that “Craigslist has little interest in maximizing profit, instead it prefers to help users find cars, apartments, jobs, and dates.”, which, once again confirms the non-profit nature of the business.

It turns out, however, that Craigslist do charge for job ads in certain areas, which constitutes the main source of income for the company. The service fees in select areas are $75 per ad for the San Francisco Bay Area; $25 per ad for New York City, Los Angeles, San Diego, Boston, Seattle, Washington, D.C., Chicago, Philadelphia, Orange County (California) and Portland, Oregon and paid broker apartment listings in New York City ($10 per ad).

Although these numbers shed a lot of light on to the question that I had in the beginning, I still find it quite fascinating that the leading classified ads service in the world is only interested in making enough money to turn the business around. Especially in the world that we live in, where the absolute bottom line of a business is defined as net profits, it is extremely rare to see a business model like Craigslist that purely focuses on the user aspect of things with minimum profits. How long will Craigslist be able to keep this service free of charge? We will have to wait and see. But it’s definitely a very unique model considering the amount of users, the exposure that website has and the power it has in terms of leading the online classified ads industry.

Power of Hashtags in Digital Marketing

With Facebook introducing the hashtag function recently, it is now officially a cross-platform functionality across all social media tools. It is ironic how something that was originally designed to organize tweets by grouping them into categories has now become a powerful marketing tool for businesses and even for individuals. It has become such an important tool now that independent websites such as twubs.com are being created in order to inform people of which hashtags are popular for which events, topics or people so that companies can use proper hashtags to reach the right users.

The use of hashtags is also a big part of Twitter live chats. It enables users to participate in live chats and Q&As by asking questions. It also gives the company hosting the live chat a chance to appear on the sidebar among the trending topics based on the frequency of the use of the hashtag for the event. Not only does this give more exposure to the company, it also encourages people to look at it and join the conversation and engage with the other followers.

Using geographic hashtags is another great way of reaching your audience. I personally experimented with this for my photography work. I like showcasing my photography on the Internet and every time I post a new photo on my Flickr account, I tweet about it simultaneously using the hashtag #vancouver (or wherever the photograph was taken). It is such a simple step but it increases the reach of that tweet by a large number. Just by completing that one little step before tweeting, I increase the potential reach of the tweet and after a while, I realized that people were retweeting my pictures on Twitter. This is a very small scale example that shows the potential impact of geographic hashtags.

Building on that example, it is worthwhile to note the importance of using multiple platforms and connecting them to each other. These days, there are numerous social media platforms for different purposes such as Facebook (social networking), Twitter (micro-blogging), YouTube (video sharing), LinkedIn (business networking), Flickr (photo sharing) etc. Although these platforms are trying achieve different objectives and are targeting different groups, the majority of the time they can be used simultaneously like I mentioned in the example above. For that reason, it is important to connect these different social media accounts together and understand the different purposes of each one use the appropriate one(s) in a given occasion.

Hashtags are not here to replace paid internet marketing, nor can they promise generating direct new leads for a business. The power of hashtags come from a simple thing: they are free and they increase your reach. These days, it is all about awareness and being top-of-mind when it comes to marketing and hashtags, with the participation of Facebook, are now officially a powerful cross-platform tool to increase awareness and reach.

Wander for Distraction, Travel for Fulfillment

“The World is a book, and those who do not travel read only a page.”
– St. Augustine

Growing up in a town that is fuelled by a tourism based economy, I have always been attracted to the travel/tourism industry. Combining that lifelong experience with my background in marketing and my most recent job in a travel agency, I got drawn to researching the travel and tourism industry for this artifact. Not only do I have a passion and interest for the industry, but also having moved to Canada originally from overseas, I feel that I am a good fit in the travel business as I understand the dynamics, the challenges and the customer side of the business.

With all that in mind, I conducted some research about the inbound flow of visitors into Canada. Based on the numbers, Canada has experienced a pretty steady number of visitors between 2007 and 2012, fluctuating between 15.583.000 and 17.793.000. Despite a decline in growth in the industry between 2007-2009, it picked up from 2009 onward and experienced a growth of 1.9% in 2010 and in 2012. However, this increase is not attributable to Vancouver in particular since the number of visitors declined remarkably between 2007-2009, which by many people is considered to be because the city is overly expensive.

Comparing these numbers to those of the USA, we see a significant difference in growth rates. In 2010, 2011 and 2012, the USA has experienced growth rates of 8.8%, 4.9% and 6.0% respectively, whereas Canada’s percentages were 1.9%, -1.0% and 1.9%. Even though the two countries are located in the same geographic region, USA’s larger population (approximately 10 times Canada) could be one explanation to the difference in these numbers.*

As mentioned above, I have been a traveler myself for as long as I can remember. I have been on the customer side of the travel industry many times and experienced all the great things about it as well as challenges. I believe that having that understanding gives me a great deal of advantage in performing on the business side of the industry. Not only because I can be empathetic with the client end, but also because I have a passion for the industry, which generally makes people more successful in what they do.

Vancouver is one of the most beautiful and livable cities in the world, yet it has experienced a decline in the number visitors per year. As someone who moved to Vancouver 6 years ago, I have experienced the city as a complete stranger, a tourist and now as a resident. Having been through those steps, I believe I have a lot to offer in terms of marketing the city to potential visitors.


* All the numbers are taken from Euromonitor International

The beginning of a new journey…

It is often mentioned in motivational speeches that the Chinese word for “crisis” is composed of two characters representing “danger” and “opportunity”. Ever since I learned about this, I have been trying to find the opportunity in any major change in my life even if all I can see is the danger. Growing up in Turkey in a somewhat “protected” environment close to my family and friends, I was free from crisis. However, in 2007 after I graduated university, I faced the first major crisis of my life. I decided to move to Vancouver to pursue a diploma in business management. This move was not only a big move in terms of distance from home, but also in terms of leaving my safe, crisis free environment. Moving to Canada meant being completely on my own away from family and friends. It meant leaving everything behind and going to a completely strange place where I didn’t know anyone. Not to mention having the language barrier in the beginning and the general uncertainty of my life at the time. But, business management in Canada was the opportunity I wanted, so I went for it anyway.

After finishing my business education in Vancouver, I was lucky to find a good job to do my co-op as part of the diploma program that I was taking. I built some good relationships in the organization, and thanks to those people, I was offered to be sponsored by the company.  I had not planned to stay permanently in Canada but I saw this as a great opportunity and a great experience that would contribute a lot to my life. Living abroad was a dream of mine ever since I was a teenager. I was never sure if it would be something permanent but the experience of living in a foreign country was always intriguing to me. And there was only one way to find out if it would be something that I would like permanently or not, so I decided to stay and see it for myself. 6 years later, here I am starting my MBA at UBC as a Canadian and I am incredibly happy that I chose to stay and live through this experience as it helped me become the person I am today: worldly, cultured, empathetic and much stronger than I was before.

Following my graduation from university to this day, I have had the chance to work for different employers in two different countries. I feel especially very lucky to have had this opportunity for I believe it is a great experience to see and compare different work cultures and ethics and it gives one a better understanding of global corporate culture.

It has been an exciting and interesting journey so far and I believe I have managed to find the opportunity even in challenging situations and turn them to my advantage. And even when I couldn’t see past the danger, I have looked at it as an experience and a lesson to learn. After all, we learn from both the positive and negative mistakes and experiences in life, and the important thing for me is to keep learning and improving. Throughout my entire experience in Canada so far, remembering that there is opportunity in danger, has been the biggest thing that has shaped me to move forward with choices I have made, paths that I have taken and remains my general approach towards life.