DIVERSITY in our daily life

Recently, I’ve read an article from Christine M. Riordan, who is a famous author once wrote a blog “Diversity is worthless without inclusivity”. This is such a good article which can be easily understood. It states that in today’s society, organizations are working hard to create diversity within their workforce.

Diversity can bring many benefits to an organization, such as greater customer satisfaction, better market position, successful decision-making and higher organizational outcomes. However, most of them haven’t realized that it is not sustainable to only have diversity without inclusivity in the working environment. This will result in a persistent bias and limit the pool potential of candidates for positions, important assignments and promotions. In addition, it may also create some conflicts between colleagues. As a result, although diversity can provide organizations with lots of advantages, it also can create some potential problems.

This article just reminds me of the things happen in my team. I used to think of the reasons why are we struggling so much with the team members, and now I find out the answer. The answer just lies in the term “diversity”. Research suggests that there are two types of diversity. Surface diversity and deep diversity. Surface diversity is that which you can see, things like race, gender or age. Typically the effects of this type of diversity wear off pretty quickly and allow a team to move through the forming and storming stages of group development effectively.  Deep diversity, however, occurs when individuals value work differently or have different attitudes about how to accomplish group goals. Sometimes, too much deep diversity may badly damage the group cohesiveness. This is because different team members have different attitudes towards the same assignment. Some people value less on the group project and they prefer to spend more time doing something else. Therefore, if the team members are not able to achieve the same consensus and mutual tolerance between each other, it may easily cause some conflicts within a team.

In conclusion, it is quite important for us to understand the different types of diversity in the group. As one the team members, it is our responsibility to acknowledging issues of deep diversity early on. This can not only improve the efficiency of a team, but also improves the group cohesiveness.

 

Sources:

Christine M. Riordan. (2014, June 5). Diversity Is Useless Without Inclusivity. Retrieved from https://hbr.org/2014/06/diversity-is-useless-without-inclusivity

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TRUST & LEADERSHIP

According to Ruby Fung’s blog, she talks about the importance of trust within an organization. In her blog, she takes the building of Pixar as an example to show readers that although the design of the building was focused on collaborative creativity, trust was built through Pixar by encouraging employees to interact with one another on the daily. This is trust exactly made the ordinary and perfect Pixar building.

In my opinion, trust not only improves the work efficiency and performance of an organization, but also plays a significant role in leadership. According to Colin Powell, he said that “Trust is the essence of leadership.” It is undeniable that trust has a great impact on it. In today’s society, building trust is considered as an essential ability of a qualified leader in an organization. Only a leader has awareness and knowledge of the importance building interpersonal trust within work relationships, particular with his or her employees, he or she can be defined as a good leader. It makes me think of a person called Michael in a British drama “The office”. In this drama, Michael’s behaviour is exactly the opposite of this.

Michael is a regional manager of a branch who is obnoxious and socially inept in this drama. In the point view of organizational behaviour of chapter 11, Michael is very lack of leadership skills. As a manager, he is lack of referent power, which is defined as the ability of a leader to cultivate respect and admiration of his followers. Before that, I have never thought of the reasons why Michael is lack of leadership, but I understand the reasons now. According to the show, I found that Michael failed to build trust and respect with his employees. Instead, he always fails to keep promises, make negative comments on their performance and invade employees’ privacy as well. In addition, he regularly makes jokes aimed to his employees and hurts their feeling at the same time. As a result, this results in bad interpersonal relations between Michael and his employees and leads to a weak leadership in the company.

In conclusion, as a leader, it is crucial for him or her to increase the awareness of building trust within followers and develop behavioural skills for demonstrating trustworthiness within an organization.

 

Sources:

  • Ruby Fung. (2017, February 2). Ruby Fung’s Blog | Just another COMM292 Blog. Retrieved from https://blogs.ubc.ca/rubyf/
  • Taina Savolainen, Sari Häkkinen. (2011, March). Trusted to Lead: Trustworthiness and its Impact on Leadership | TIM Review. Retrieved from https://timreview.ca/article/429

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How Alibaba motivates employees?

In Kyukim’s blog, he talks about Samsung motivates employees by “threatening” the employees in South Korea. Samsung doesn’t reward their employees at all, instead they manipulate employees’ mind with the awareness of economic environment. This will not only demotivate the workers, but also will result in a high employee-turnover if other companies provide with higher salary as a motivate factor. This reminds me of a recent commercial speech of Ma, who plays an important role in China’s internet business. As we know, Ma established the first e-commerce company in China and also founded Alibaba, the largest retail trading platform around the world. In his speech, Alibaba used a totally different method from Samsung.

According to Ma’s speech, he mentioned that Alibaba group has already developed its own equity incentive system, after the development and research of Ma and other senior Ali, Ali group came up with an unique“restricted stock plan” to motivate his employees.

In the point view of organizational behaviour, it is obvious to see that Ma has applied an effective reward system into his company. According to chapter 5, it states that employer can motivate employees by rewarding them through several different variable-pay programs. Among these programs, employee stock ownership plan (ESOP) is quite similar to the incentive system in Alibaba. ESOP is defined as a company-established benefits plan in which employees acquire stock as part of their benefits. Stock options provides employees with the right to buy and sell their stocks in the company. In Alibaba, an employee shall be entitled to exercise for one year after he or she receives the restricted shareholding unit. And each of the restricted shares issued by the unit is divided into four years in place, granted 25% per year. Then the number of restricted shares held by employees will increase as a result of the annual bonus issue of new restricted shares. Ma used this kind of rolling increase rewarding system as a way to help companies retain employees since all the employees in Alibaba Group will always have a part of the options which haven’t been used. Moreover, this reward system will motivate employees to work harder since they will be more likely to think about the outcomes of their behaviour in the company. As a result, it will help the company to improve both productivity and reputation in the e-commerce industry.

In conclusion, different companies should use different motivation theories. Also, different employees also require different motivational factors.

Sources:

reward – Google Search. (n.d.). Retrieved from https://www.google.ca/search?q=reward&source=lnms&tbm=isch&sa=X&sqi=2&ved=0ahUKEwjSlvHNzfrSAhVPx2MKHaSTCoIQ_AUIBigB&biw=1440&bih=668#imgrc=m-Q418IKtYzVtM:

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Sexual assault scandal

Since Donald Trump has been selected as the new president of America, there are overwhelming news about him. But among these news, I was most impressed by his sexual assault scandal. The news stated: “At least 24 women have accused the Republican president Donald Trump, of inappropriate sexual behaviour in multiple incidents during the last 30 years.”

As a female, I can’t stand this inappropriate sexual behaviour. This behaviour not only destroys the ethical principles of life, but also violates the dignity of women. Although Donald Trump has denied the women’s accusations and dismissing the as “lies” and “fabrications”, there is a lot of evidence to approve his guilty.

In my opinion, this is an ethical issue. In chapter 12 of the text book, there is a specific section about ethics. It defined ethics as the “moral values or principles that guide people’s behavior and inform them whether the actions are right or wrong.” In this incident, it is obvious to see that Donald Trump broke the ethics of his life. He used his high reputation and wealth to violate those women’s both their bodies and dignity. Everyone around the world knows that Donald Trump indeed did these things and I’m doubt whether he can be an ethical leader. A person who couldn’t make an ethical decision on his personal life, how could he make an ethical decision on his country? And this not only bothers me, but also bothers the citizens of the United States. As a political man, the president of a country, if he couldn’t face his own mistakes frankly, how could he lead the whole country down the right path?

In conclusion, I know sometimes it is inevitable to make some decisions which are violated your own principles, but it is unforgivable not to admit your own mistakes.

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Sources:

Amber Jamieson, Simon Jeffery, & Nicole Puglise. (2016, October 27). A timeline of Donald Trump’s alleged sexual misconduct: who, when and what | US news | The Guardian. Retrieved from https://www.theguardian.com/us-news/2016/oct/13/list-of-donald-trump-sexual-misconduct-allegations

How to create an effective group?

Throughout commerce courses, students are always divided into different groups and required to work as a team. During last lesson, our professor asked us to share our own good and bad experience when we were working in a team. From those good experience, I found out that good team generally has the following specific characteristics.

Firstly, every member in the team participates in the group discussion and shares their own ideas with each other. A good team always has an open communication. It is also mentioned in chapter 6 of the textbook. It states that open communication is one of the most important characteristics of creating an effective team. Open communication allows team members feel free to express their feelings on the tasks as well as on the group’s operation. This will not only create a harmony working environment, but also improve the effectiveness in a team. secondly, every member is able to come group meeting on time and does their job properly.

However, in my opinion, as a good team member, it is not enough to only do well in our own parts. It is also very necessary for us to help others in a team, which is related to citizenship behaviour. Citizenship behaviour is a person’s voluntary commitment within an organization. All things being equal, a team whose team members who exhibit citizenship behaviour will perform better than one whose members don’t. It means that if all the members are willing to make effort by helping others. This will bring benefits to both our team and ourselves.

In conclusion, it is time for us to stop thinking about just finishing and completing our own parts of work, the success of a team as someone else’s responsibility. This is our mutual responsibility to achieve success. As a result, it is time for every member in a team to manage our time properly to help other group members who needs help.

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Sources:

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Does the devil really wear the right Prada?

The Devil wears Prada is a movie focuses on a small-town girl(Andrea) who is just out of the college and trying to secure an interview with an impossibly strict boss (Miranda Priestly). According to this movie, there are both benefits and drawbacks on organizational behaviour. However, drawbacks are over benefits.

Firstly, the main issue can be identified is Miranda’s leadership style in Runway. It makes a toxic working environment which employees are not dare to share their own ideas about their tasks and they all strive to work. Due to this leadership style of management, employees are not allowed to have any opinions in their tasks and must follow orders that were given by Miranda. This is an irresponsible approach to business since employees have no frame of determining which requests are reasonable or unreasonable. This kind of leadership will result in all employees being demotivated and dislike their jobs. Therefore, this will lead to an obvious decrease in both productivity and efficiency of working and cause large stress on them.

Moreover, there is also a serious issue in its Human Resources Management. Acceptable hiring practices are violated immediately when Andrea is hired with no mention of pay, benefits and working hours. Under normal situations, an employer should first offer the candidate the job description, salary and working hours. In addition, Andrea is not offered the job, instead she is informed that Miranda is willing to hire her.

However, there are also some valuable organizational behavior management which is good to learn. Firstly, Miranda uses reward system by offering her employees an equal chance to Fashion week to motivate every girl in her company to work hard. Miranda’s first assistant(Emily) who is trying to make it to Fashion Week in Paris so she is putting up with Miranda’s outrageous demands.

In conclusion, The Devil wears Prada tells us two important things in workplace. Firstly, power plays an important role in the workplace. Secondly, when we enter a workplace, it is very significant for us to know what our values are and how how they will dictate actions.

Word count: 351

Sources:

Daniel Loera. (2013, April 23). Organizational Behavior-The Devil Wears Prada by Daniela Loera on Prezi. Retrieved from https://prezi.com/filalqi9atcf/organizational-behavior-the-devil-wears-prada/

the devil wears prada – Google Search. (n.d.). Retrieved from https://www.google.ca/search?q=the+devil+wears+prada&biw=1095&bih=712&source=lnms&tbm=isch&sa=X&sqi=2&ved=0ahUKEwjv4tqlieLRAhUI3GMKHfoeAAAQ_AUIBygC&dpr=1#imgrc=cbUoXXKb0k34PM%3A

Tips for Pricing Products & Services

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Recently, I’ve read an article from Cate Costa, who is a famous blog author once wrote Tips for Pricing Your Products & Services. This is such a good article which can be easily understood and the key points are also quite useful to some young entrepreneurs. Pricing is one of the most frustrating, stress-inducing and confusing issues for new entrepreneurs to tackle. From this article, I realized that pricing is not such a simple thing since it involves customer segments and value propositions. Different types of business require different business strategies in order to maximize a firm’s profit.

In the second paragraph, Cate clearly explains the importance of balance between marginal profit and quantity demand. It states that if a firm presents its product as the luxury option, it will result in lower volume but high margins. By contrast, if a firm presents product as the bargain option, it will lead to high sales but low margins. As a result, it is important for a firm to clearly know its value proposition and ideal customers. Whether this firm intends to be the premium product or tries to compete on price with its competitors. If the products are the premium option, they need to be at the top of the price range. If they are the bargain option, it is better for this firm to be at a bargain price to stimulate its sales.

 However, this only holds true if your full branding picture – and the product itself – match up. You can’t present your new restaurant as the premium option, price the dishes that way, and then serve frozen fish sticks; nor can you attempt to be the bargain option and only advertise in the Wall Street Journal. —- Cate Costa

The reason I like Cate is because her article is fairly easy for readers to understand her main ideas even if you don’t have any knowledge about business. For the sentences above, she emphasizes the importance of matching up with product itself and branding picture. It is quite significant for a firm to position correctly itself among the mix. A misplacement of value propositions and customer segments will lead to a dissatisfied situation for both firms and customers.

In conclusion, in my opinion, when pricing the products and services, it is recommended for firms to identify its value propositions and customer segments clearly by drawing a business model canvas. It will help a firm correctly position itself among the market.

Sources:

Costa, Cate. “Tips for Pricing Your Products & Services -.” Tips for Pricing Your Products & Services –. New Venture Metor, 05 May 2015. Web. 11 Nov. 2016. <http://www.catecosta.com/tips-for-pricing-your-products-services/>.

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Success of Alibaba

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In Mai’s blog, she talks about the secret of Walmart’s success is E-commerce. Due to the changes in consumer behaviour, it also changes the business strategy for Walmart. It is undeniable that online market is playing an important role in people’s lives. Most people prefer to go shopping online rather than to go shopping outside since online market provides consumers with the following benefits: time saving, money saving and free shipping. Mai’s blog reminds me of China’s Alibaba which has set up an online shopping festival on November 11 since 2009.

Starting from a humble beginning in 2009, Alibaba managed to grow its sales on 11.11 by publicizing this new concept and using celebrity sponsorships. This strategy was a huge success. Consequently, the Singles Day holiday has become a massive part of the Chinese e-commerce market.

 China’s Single’s Day is approaching. Recently, friends around me begin to talk about their shopping plans on Taobao, which is one of the biggest e-commerce markets in China. The company raked in $5 billion during the first 90 minutes of the sale, totaling $14.3 billion in just 24 hours largely through its online shopping platforms, Taobao.com and Tmall.com. Alibaba’s Single’s Day sale is operating a “win-win-win” mode. It not only benefits buyers and sellers, but also brings tremendous benefits to itself. On November 11, sellers make a big sale and buyers get a great discount. However, the biggest winner must belong to Alibaba itself. It is able to gather a large amount of capital on that day. When money paid by the consumers goes into the payment system, these amount of money will not be directly distributed to sellers at once, they will be kept by Alibaba. As we know, more days the money is kept by Alibaba, the more profit the company will make.

With the development of network, China’s e-commerce has developed dramatically during the recent years. People can buy goods online at any time. I still remember my first time to go shopping online. What I required to do was adding the products I wanted into my shopping charts, afterwards making a payment by entering password of my card. It allows me to complete shopping in a few seconds. Although few years ago, the deals were not so many, the payment system was still straightforward and easy to use. What’s more, it took only few days, the delivery guy just showed up in front of my house’s door.

Today, China’s economy is expanding dramatically and online market has become an indispensable part.

Word count: 421

Sources:

Morishima, Mai. “The Secret of Walmart’s Success: Accelerating E-commerce | Mai Morishima’s Blog.” Mai Morishimas Blog. N.P., n.d. Web. 27 Oct. 2016.

N.P. “China’s Alibaba Records ‘singles Day’ Sales of $8bn in 10 Hours.” The Guardian. Guardian News and Media, 11 Nov. 2015. Web. 27 Oct. 2016.Berke, Jeremy.

“How Alibaba Turned an Obscure, Made-up Chinese Holiday into a $14.3 Billion Shopping Extravaganza That’s Bigger than Black Friday.” Business Insider. Business Insider, Inc, 14 Nov. 2015. Web. 27 Oct. 2016.

Samsung permanent discontinuation of the Galaxy Note7

Kevin Park introduces us the cause of the explosion of Samsung Galaxy Note7 and the follow-up actions took by Samsung company in his blog article “MASS RECALL FOR A LESSER FALL

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As we know, the cause of the explosion is due to battery malfunctions. Rather than chasing for short-term profit from the Note7, Samsung prefer to take the responsibility of the explosion and solve them as soon as possible by recalling 2,5 million devices from worldwide. However, recently it’s official, folks. Samsung has announced it has permanently discontinued production of the Galaxy Note 7. In the official filing with South Korean regulators, Samsung said:

Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.

According to the articles, it state that the Samsung company is going to take up to a $17 billion loss in sales revenue due to the permanent discontinuation of the Galaxy Note7. In my opinion, it is fairly hard for the official Samsung to make this decision by urging customers to stop using their products any more at. This time, it shows that Samsung has attached great importance to explosion, they disregard their own interests, but put customers’ life security in the first place which is quite commendable in the commercial field.

However, this explosion of Samsung Galaxy Note7 not only exposed the technological problems exist in Samsung, but also improves people’s awareness of the safety of the electronic devices. In today’s society, with the dramatic development of technology, electronic devices are becoming one of the most significant parts of people’s lives. Most people rely on them and the convenience that the electronic devices bring to people result in a misunderstanding that all of the devices are perfect. In my opinion, although this explosion just happened in Samsung, I believe that this is not the only problem exist in Samsung. This event warns every company in the electronic industry to improve technology of their products. Otherwise the same tragedy will be restaged.

Sources:

Park, Kevin. “Kevin Park’s Blog.” Kevin Parks Blog. N.P., 12 Sept. 2016. Web. 16 Oct. 2016. <https://blogs.ubc.ca/kevinpark/>.

Petrovan, @bogdan247. “Galaxy Note 7 Recall: What You Need to Know (Note 7 Officially Discontinued).” Android Authority. N.P., 11 Oct. 2016. Web. 16 Oct. 2016. <http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/>

Carlon, @kris. “Samsung Permanently Discontinues the Galaxy Note 7, $17 Billion in Sales Lost.” Android Authority. N.P., 11 Oct. 2016. Web. 16 Oct. 2016. <http://www.androidauthority.com/samsung-galaxy-note-7-permanently-discontinued-721283/>.

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BMW’S SELF-RESCUE

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Bayerische Motoren Werke AG usually is known as BMW. It is one of the best-selling luxury automakers in the world. However, it was reported that this company surfaced a very serious problem with Takata airbags which forced BMW to recall over 4000 SUVs in the U.S and Canada.

According to the report this airbag problem was caused by the improper welds at a factory in Mexico. The drivers’ front air bag inflator can separate from a plat which can shoot out metal and other debris, it will definitely cause injury or death to vehicle occupants. It reported that there has already 10 people in the U.S have been killed by exploding Takata inflators and more than 100 have been hurt.

From the point of my view, I think BMW should take the responsibility for this serious problem and solve them as quick as possible. The emission of metal and other harmful chemicals is like a potential risk which threats drivers’ lives. The BMW company not only will lose customers’ trust, but also will worsen its brand and reputation around the whole world.

In oder to solve this problem, the dealers decided to replace the drivers’ air bag at no cost. From the view of business principles, the BMW company still obeys the business ethics since they didn’t hide and ignore this problem to the public. They still would like to commit their fault and correct them. Moreover, this problem also indicates that BMW still has weak management and lack of supervision of the products in the company. As a result, I strongly recommend the BMW company strengthen their management and operation for every factory around the world to ensure the quality and security of their cars.

Resources:

http://www.cbc.ca/news/business/bmw-recall-suv-airbag-1.3786206

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