Listen to Episode 62: “Be the Voice of the User” with Brittany Burrows, Behavioural & Product Designer
(47 minutes; posted May 17, 2023)
In her career in behavioural and product design, Brittany Burrows draws on an understanding of human behaviour to design products and experiences that meet user needs. Brittany shares important lessons that apply to both design and BI projects: understand the problem before you create a solution, work across teams to ensure solutions are feasible, actively solicit feedback, and always know, love, and represent the user a.k.a. the population of interest.