What’s new in ES Okanagan?

Student Records & Financial Services

Posted on behalf of Lindsay Brock and Ashley Stapleton

During summer 2021, the front-facing team from Enrolment Services in the Okanagan received a new name. Formerly known as Student Services, we are now Student Records & Financial Services (SRFS). We help students with a range of issues, such as student loans, records, accounts and finances, as well as issuing student cards.

Along with this rebranding, we have moved to a beautiful new space! We are now in Room 214 of the University Centre.

Our former space is now the home of Student Connect. This is a student-staffed desk that provides a first point of contact for students, staff, faculty, and the public who may have questions regarding the UNC or campus in general.

Getting a new student, staff, or faculty card is now a more streamlined process with the assistance of an online application system. Simply upload a picture that meets the specific requirements – that means no filters, no in-bed selfies, no funny faces, and with nothing obstructing your face (yes, these are all things that have happened!). Submit, sit back and wait for your confirmation email with all the pick-up details. Easy!

Spotlight on Stacy!

Posted on behalf of Sanchari Barua & Stacy-Ann Walker

Welcome Stacy-Ann Walker!

Stacy is joining our team after completing her Post Baccalaureate Diploma in Human Resources at Okanagan College in 2021. She has background in academia at University of Technology, Jamaica and will be sharing all that she has experienced and learned in her previous positions being involved in curriculum development and quality assurance for over 11 years. She will be providing support as part of the Call Centre Team for Student Records & Financial Services (SRFS) Team. She is very friendly and energetic and we are so excited to have her as part of our team!


I am from a beautiful island in the Caribbean called Jamaica. Often described as a literal dot on the world map, Jamaica has never lacked visibility. My country is known for its music (dancehall and reggae), birthplace of the famous musician Bob Marley, food, tropical weather, beaches, and famous athletes such as sprinter Usain Bolt. I was born and raised in Kingston, the capital of Jamaica. I love our food! It symbolizes the uniqueness of our people and culture. My all-time favourite is Jerk Chicken, it’s not just food, it is an experience. The jerk pan, the smoke, the flavour, the spices the aroma!


Having worked in a university environment for over 15 years, my philosophy of life has been anchored by servant leadership. Having been given the opportunity to mold young minds, guide students through their career path, and watch them excel encapsulates the true meaning of service beyond self.  Leaving my home country to tap into the unknown and becoming a part of this astute university, where I can learn and grow in an environment that fosters and promotes multiculturalism, diversity, and inclusion, is an absolute pleasure! I am looking forward to the dynamics and working with an amazing team!

What energizes you at work?
Being a part of a team where everyone has a great sense of humour, as it lightens the day’s task.

What three words would your friends use to describe you?
Dedicated, stylish and funny.

What surprised you most about Canada?
I saw more people with dogs than children. I can never take a baby in a stroller for granted anymore, as it may very well be a dog in it.

If you were the only human left on Earth, what would you do?
Wonder why.

Awards & Admissions

Richard Arnold was stolen by the Awards team during the summer, and has joined their team as a full-time member. SRFS is very bitter, but happy for Richard ????

The Awards team has noted that they appreciate having Richard’s help to support the additional workload due to COVID-19 and the recent BC flooding. Their team has been responsible for many one-time financial initiatives that take a lot of time to manage. Having a dedicated administrative staff member on the team has been tremendously helpful.

ES Wellness Afternoon Special Edition: Mental Health and Wellbeing

In recognition of the unique circumstance of the past 18 months, we sought and received support from the UBC Healthy Workplace Initiative Fund to host a special edition of our annual Wellness Afternoon. Taking place from 12:30-4:00 pm on Monday, November 8, this Wellness Afternoon will have a focus on mental health and wellbeing.

The afternoon will be split into three sessions (12:30-2:00 pm, 2:00-3:00 pm and 3:00-4:00 pm) Each session will have a unique format and participant group:

  • Session 1:  All ES staff from ES Vancouver and Okanagan (facilitated via Zoom)
  • Session 2:  Unit/team organized and led (in-person/online/hybrid facilitation to be decided by each unit)
  • Session 3:  Individual choice (facilitated via zoom)

    Session 1 (12:30-1:50 pm) – All ES Session

Our keynote speaker is Crystal Hutchinson, Workplace Wellbeing Strategist, from Health, Wellbeing & Benefits, at UBC HR. Crystal will speak to us on the topic of Supporting Social Wellbeing Amidst Remote Work, plus she will give us an overview of mental health supports available through UBC and externally. Crystal will join us remotely via Zoom.

Session 2 (2:00-2:50 pm) – Team Session

Session 2 will be hosted and facilitated by your unit, or smaller functional team. You’ll receive further information about the format, location and topic of this session from your team, but you can expect that it will contain components of both learning and discussion (i.e. not solely lecture, reading or video content) in order to support dual goals of mental health and wellbeing education and team building.

Session 3 (3:00- 4:00 pm) – Individual Choice

Like our summer Wellness Afternoons, you will have the opportunity to register for the session that most interests you.

Session 3 topics:

  • Thinking Traps,  (pending confirmation) from Lifeworks, UBC EFAP
  • Strategies for Better Sleep, (pending confirmation) from Lifeworks, UBC EFAP
  • Self and Community Care: Building Skills to Manage Stress with Truelove Twumasi, Workplace Wellbeing Specialist, Health, Wellbeing & Benefits, UBC HR
  • Strengthening Resilience with Crystal Hutchinson, Workplace Wellbeing Strategist, Health, Wellbeing & Benefits, UBC HR
  • Intermediate Level Mindfulness Education and Practice with Wendy Quan of the Calm Monkey

Watch for an email next week with a link to a Qualtrics survey where we’ll share a summary of each session and ask you to tell us which session you’d like to attend, and if you will be joining from home or on campus.

All sessions will be facilitated through Zoom. We’ll follow up with a Zoom links for sessions 1 and 3, and room options for staff working on the Vancouver campus who wish to gather together.

Brock Hall Support for the 2021 UBC United Way Campaign

Sign up for Brock Hall’s first ever WINE SURVIVOR!

Prize Draws for payroll donation donors throughout November!

The prize draws are back this year! All you need to do is pledge a minimum donation of $5 per pay, or a one-time donation of $120, and your name will be entered in a draw for some wonderful prizes, which include gift cards, activity passes, homeware and jewelry!

Prize draw and Wine Survivor announcements will be made via Teams channels and on our Brock Hall Canvas page. Self-enroll at: https://canvas.ubc.ca/enroll/486JM6

Don’t miss out! Donate by October 31st to receive a Coffee Card

Sign up for $5 or more per pay donation (or a one time gift of $120 or more) by October 31st, and get free coffee for the month of November. Learn more here.

If you’ve already made a donation, THANK YOU! Your name has already been entered into our Brock Hall prize draw.

New in SSA: Meet Katherine and Mahin!


Katherine is a Behavioural Neuroscience student who is passionate about child development research and technology. She is pursuing a second-degree in Computer Science, where she plans to integrate the two majors. In her spare time, Katherine loves to travel and bake (her specialty is baklava). She is excited to learn more about financial wellness and implementing projects during her time with the SSA team. Her projects include working with the SSA financial wellness peers and researching innovative financial wellness programming.

How would you describe yourself in three words?
Resourceful, trustworthy, persevering

What attracted you to this role in Enrolment Services?
I wanted to expand my knowledge on financial literacy and contribute to the ongoing development and enhancement of student financial topics. This role is a great balance of working independently, one-on-one with my supervisor, Kim, and in a team with other ESAs and FWPs.

Do you prefer cats or dogs?
Dogs always.

Which super power would you like to have and why?
I would love to be able to teleport, so I can avoid the incredible amount of rainfall in Vancouver.

Who would win a battle between a ninja and a pirate?
A ninja because the pirate will never see them coming!

We are doing food as a fun theme for this month’s edition of ES Connected. So, that being said, what would I find in your fridge right now?
There is always almond milk, eggs, and chili sauce in my fridge.

What are your favorite food venues on campus?
The Point’s burger is my no-brainer go to order!


Mahin is a Bachelor of Arts student with a focus in Psychology and has been a student at UBC since September of 2020. She is excited to learn more about what we do in Enrolment Services and is looking forward to engaging in the support of other students. While she will be providing assistance where needed across Student Support & Advising, Mahin will be heavily involved in work related to the Former Youth in Care portfolio. She’ll be assisting in the coordination of student events and participating in the piloting of a Peer to Peer Mentorship program.

How would you describe yourself in 3 words?
Curious, visionary, and introspective are 3 words I would use to describe myself!

What attracted you to the role in Enrolment Services?
Both my appreciation for Enrolment Services at UBC, as well as the mission statement of “Holistic Student Support” gravitated my interest towards this position. I strongly believe in the purpose of fulfilling both the academic and personal growth of students throughout their university experience by providing them with essential tools and opportunities as a form of guidance and development. University can definitely become overwhelming at times with juggling all sorts of responsibilities and I am grateful for the opportunity of working alongside a team striving to enrich this journey for students!

Do you prefer cats or dogs?
The independence of cats and loyalty of dogs puts me in a difficult dilemma.. I would say I prefer both cats and dogs!

Which super power do you like to have and why?
I would like to have the superpower of reading minds to better understand the underpinnings of actions and intentions. I think the first step in resolving the greatest of problems is to understand the different hues of humanness we have to us and offer the light of compassion through empathy.

Who would win a battle against pirates and ninjas?
Ninjas for sure! Their seamless agility and swift movements allow them to face any battle with preparedness.

We are doing food as a fun theme for this month’s edition of ES Connected. So, that being said, what would I find in your fridge right now?
You would find leftovers, milk, and eggs!

What are your favorite food venues on campus?
My favorite venues definitely include Jamjar for a nice Lebanese lunch and Blue Chip Café for some of the best cookies you will have!