MEMORANDUM
To: Dr. Erika Paterson, Instructor of English 301
From: Lisa Liang, Student of English 301
Date: October 4, 2019
Subject: Submission of Formal Report Proposal
I would like to inform you that I have posted my formal report proposal on the Peanut’s team forum. I chose to look into the possible solutions of reducing customer complaints at the Telus call centre in Burnaby.
The document includes
- Current flaws in the call centre system
- Causes of the increased filed complaints
- Possible solutions to reduce complaints
- Outcome of the solutions
Please let me know if you have any questions. I look forward to hearing from you soon.
Enclosure: Formal Report Proposal
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