To: Peanut Team
From: Lisa Liang
Date: December 19, 2019
Subject: Formal Report – Reducing CCTS Complaints
Hi team Peanut,
My formal report regarding reducing CCTS complaints at the Burnaby Telus call centre has been completed. Attached is a PDF copy of the letter of transmittal and formal report. If you have any questions or concerns regarding my formal report, please do not hesitate to contact me via email at firstname.lastname@example.org.