Category: Wired World

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Recommendations Reflections Wired World

The End of the Beginning

I won’t lie. It is a great relief that the summer courses have ended. The compressed nature of such courses makes taking two courses less than ideal and not everyone has the luxury of taking a break or just taking one course. My leave from work ends in May next year and in order for me to finish in time, I had to take the maximum courses offered in summer. That is why I didn’t agree with the disclaimer that our instructor Dean put up in response to some of the gripes the students have about the course on two counts but firstly the disclaimer:

“This is a graduate-level course on social media. As such, it is very software-intensive and some students have found that the course content and structure (use of blogs, tweets and navigating Vista) and the sheer number of social tools that are examined during the term causes considerable information overload. If you are unfamiliar with social media or are planning to take other courses while taking LIBR559M, please speak to the instructor first to determine your suitability for the class.”

Firstly, as I have mentioned, not everyone has the luxury of taking one course.

Secondly, knowledge of social media tools is important for information professionals and therefore, I think this is an important class. However, some people may not be comfortable due to the lack of familiarity but that is precisely why they would be taking the course in the first place – to learn and discover. To have a disclaimer that discourages those who are unfamiliar with social media is not productive and undermines the learning value this course has to offer.

I am a frequent user of social media prior to this course, except Twitter, but I still found this course valuable to me. I was delighted to discover plenty of new tools that can be used. It has been a springboard for me to think about social media related plans that libraries can adopt, all in all, I would still take this class again, given a choice, if only for the tools that it had allowed me to discover.

If this class is offered again, these are the things that I imagine would make it better (but this is of course only my opinion)

1) A wiki of social media tools (not definitions) that students are expected to go out and discover and when they discover new ones, they can add to it. This also makes it clear the amount of tool exploration they are required to do and they can better plan their time.

2) Assignments shouldn’t be a treasure hunt: it should be clear to quell anxieties of missed work and again, it allows students to plan their time around the assignment due dates/ expectations more efficiently.

3) I understand that the blog and forum have their uses but it was never clear to me what topics go on the forum and what goes on the blog and given that both forum and blog postings are requirements, then there is a potential that one may become redundant. I acknowledge that the forums are better for discussions and the blog is better for open topics and reflections so maybe what can be done is to have a specific discussion question or two for the forum for students to post in related to the module topic and leave the blog for open reflections, discoveries that are not tied to the module. This will give students the flexibility to explore areas of interest even more, from marketing to tools like (in my case), digital storytelling. The fact is that there are so many social media tools available and different ones will appeal to different people, giving students the luxury to explore whatever they want and helping them to discover what they find works best for themselves at the end of the day.

To be absolutely fair, the course probably does some of this but if it did, it wasn’t clear to me. This course has a lot of value to information professionals and I would like to see it offered again to a warmer reception. It has been an interesting journey for me, sometimes frustrating, sometimes delightful but one thing for certain is that I did take away good knowledge from it.

Categories
Recommendations Virtual Reality Wired World

An Immersive World for Libraries

I have never got far enough in Second Life to experience using a library within it but I imagine what would be most valuable would be the reference services and maybe digital resources but my question is this, if virtual library services can be delivered without the platform of an immersive world – from a webpage with links to digital resources to IM chats with librarians for reference questions – then what exactly makes the immersive world more attractive?

I like to think that the aspects that make it attractive, is how much it simulates a role playing game (RPG), where you can imagine that you are a physical being entering a library with something to discover. Done well, it can be a powerful and rewarding experience and this where I think Second Life falls short. The technical controls get in the way of the experience (at least for me and I am certainly not a stranger to RPGs, what more someone who has little experience with immersive worlds) that you never actually get round to enjoying the simulated experience. Additionally, without a “quest”, Second Life seems dull, other than discovering new places which becomes stale after a while.

This is where I think Quest Alantis that is used for educational purposes does way better. Information that is discovered within fulfills an objective and provides motivation for the user to explore the immersive world fully. This is not to say that immersive worlds, educational or otherwise, can only be used as a game setting. There is still potential for the library to use immersive worlds but there must be a real outcome for the user, otherwise, it would mostly be redundant. Here are some ways I can see it being used (and hopefully on a more intuitive platform than Second Life):

1) Staff training: virtual worlds can be used to train front-line library staff on customer service. Not unlike the border guards training example for Second Life.

2) Workshops for teens conducted by the library can be done over a virtual platform – how to find books, navigate the library, things that can be incorporated in a quest-like format to make the experience more engaging. These can be done without the stigma of being seen in the library (i.e. uncool)

3) Bookclubs, activity sessions with teens can also be done virtually for those who would prefer not to come to the library.

4) If a library is being built or upgraded, the community can be invited to add their vision of the ideal library on a virtual platform (would require some knowledge of online creation tools) or they can be invited to visit the virtual version of the library before the physical library is ready. This creates anticipation for the real thing.

5) An “after hours” library – should a library ever see a need to extend its service hours. A virtual one is always an option because only one virtual branch needs to be open as opposed to many branches.

At this point, I am still skeptical but should the whole virtual experience become seamless one day, providing services in immersive worlds or exploiting its affordances is something that needs to be seriously considered by libraries.

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Blogging Recommendations

When Government Agencies Meet Social Media

A part of me thinks government agencies (especially those with higher state functions like defense and finance) and social media is somewhat of an oxymoron. On the other hand, libraries, media, cultural departments and anything to do with the arts and information are perfect matches for social media. However, regardless of the function of the agency, I believe that social media can benefit government agencies.

The first reason would be transparency. Maybe not quite a Facebook account but a blog by the agency explaining policy decisions can go a long way in reaching out to the public as well as getting their buy-in, especially if it is an unpopular policy change. But policy changes do not happen all the time so the blog can be used to, for example, give tips on tax filing, “inside information” on how to get the most out of a call and generic information pertaining to the agency that is useful for people to know. If there is value in the information provided, there will be readers.

The second reason would engagement with the public. With feedback channels that are properly serviced by employees in place – like the comment sections in blogs – agencies appear less bureaucratic and reflect the core principle of the civil service which is to serve the public.

However, if government agencies are going to do this, it cannot be token – there must be a genuine desire to engage the public. The danger of course is that comments from members of the public can easily overwhelm the staff maintaining the blog but done well, it can a long way in getting the people’s support. There is no unreasonable person, there is only an ignorant one.

I remember our former health minister had a blog which he used to explain some policy decisions. It was an unpopular policy but the unpopularity was a result of people not understanding it fully. The blog reached out to those who were social media literate. In turn, they explained what they read to others who did not follow the health minister’s blog. Useful entries were shared on other social media platforms like Facebook so people did not actually have to follow everything that he wrote because the important ones do filter to the community. Eventually, when the policy was approved, there was considerably less resistance than there was at the beginning. But of course, the blog wasn’t all of it. It was a conscious and continuous effort of the health ministry to reach out to the people.

Social media can of course be used internally within agencies for information sharing and to meet organisational communication needs. However, at this point, it seems that it is mostly internal blogs from where I come from, which are primarily for communication. Due to the sensitivity of government information, free social media platforms are not really used and unless these platforms can be commissioned securely, I don’t see it happening as yet.

Learning to Collaborate over Wikis

(Almost) everyone who is an active user of the internet knows Wikipedia but when I ask non-librarian/ non-geek friends, few know about free wikis like Wikispaces that they can use for collaborative work. I only discovered it because the library board decided to send all librarians for a new media crash course to bring everyone, regardless of age, up to date with the various tools out there that was supposed to aid with our work.

I was delighted to discover wikis!

My husband and I used it to plan our wedding. I used it to plan outings with large groups of friends where everyone, instead of sending 101 emails, just had to update whether they were attending on the page and state what they were going to contribute if we were having picnics. In short, it was great for collaborating where planning an event was concerned.

Then I got to research projects – that was not as straightforward as planning and where Wikipedia succeeds collaboratively, wikis with small groups do not always do as well. Wikipedia has the privilege of a large pool of people editing it simultaneously and independently. When the Sendai earthquake and tsunami happened, it only took 12 hours for the Wikipedia entry to be created and two days later, there were more than 500 updates with almost 150 references. Now that’s remarkable. If the Wisdom of Crowds theory is correct, then Wikipedia does really well precisely because it has a large pool of contributors. It’s a good bet that none of the contributors knew each other and everyone added what they believed was the best available content for the page.

In small group wiki collaborations. There isn’t the benefit of anonymity and often the fear of offending someone by “correcting” that person’s entry gets in the way. Occasionally, discussion about what to include in the wiki happens outside the medium and often through email. Each person usually tries justifies the changes they make so that no one would be offended. While the intent is the same — everyone wanting to contribute what they believe is best — the process is different, diplomacy changes the wiki experience. Contributing to a wiki requires one to relinquish control – each contributor needs to understand that whatever they put out there is going to be changed whether they like it or not. Trust is also required – each contributing member needs to believe that everyone is going to make changes that will only improve the wiki. Without these two things, collaborating on a wiki project will not be as efficient as it can potentially be.

If I had to come up with a wiki collaboration manifesto, it would be this:

1. In the spirit of collaboration, I will not seek to control the outcome of the wiki project but work towards improving it step by step through editing.

2. I will respect the work of those who contribute to the wiki and trust that every change made is made to improve the wiki.

3. I will understand that different people contribute differently, some more, some less and every contribution is valid with equal value.

4. I will not impose my value judgement on the work that others do even if it is different from the way I would have done them and instead, build on their changes to make the wiki better.

5. I will respect the work of people I use and cite them appropriately to acknowledge their part in my creation of content.

and lastly,

6. All content created on the wiki is done with the desire to share information freely.

 

Categories
Reflections Virtual Reality

When Social Media becomes a Crutch

I have never actively participated in Second Life – I tried it for a course but never got the hang of it (partly because it was not intuitive to me) and it felt like too much of an effort to create another world to live in for yourself. Living in any “world” requires work. You need to spend time to build relationships, you need to understand the rules that govern a place and adapt. I couldn’t understand why anyone would be addicted to Second Life at that time and reading stories of people who found the kind of “acceptance” they could not find in the real word or used it to escape made me wary of such “models” of reality.

Second Life is no longer as popular as it once was but I thought it was a useful place to start thinking about things, simply because it makes such a close attempt to model itself after the physical world; with land that you can buy with real currency and actual businesses having a presence there. The thing that bugged me the most was the claim that it was inclusive and allowed misfits in real life to forge an identity for themselves and to be who they really are. This article here is written by someone who says that “in SL we can not only find the opportunity to fit in but can do so openly and without fear of being treated as outcasts, or of separating ourselves and becoming remote from the world around us“. In some ways, this is a good thing but part of me wonders if it takes them further away from reality because now that they have a place, there is no need for them to work on their social skills in real life. These skills are important – they are the skills that get you a job, allow you to work with your colleagues, interact with people – and to develop them in the virtual world at the expense of the physical world does seem to me to be unhealthy.

Linking this to online identities: Dividing between the personal and professional and presenting two different facades is a matter of choice and I do not have any issues with that but what I think is not healthy is when the online identity becomes a crutch, something people lean on to present the self they would like to imagine themselves as. If this becomes a stepping stone towards them being the person they want to be, that’s good but if it becomes an excuse to avoid the physical world, then it isn’t.

Now that Second Life has fallen out of fashion, I wonder about all these people who found refuge there. What has happened to them.? Do they move themselves to another social media platform? Do they find themselves thrown back into real life and disliking the world they live in even more? I do not see Facebook to be all consuming the way Second Life is – it does not try to create for you a “second life” but I have known people who were really unpleasant in real life but amazingly friendly and thoughtful in the virtual world. How not to be when there are birthday reminders? Being thoughtful has suddenly become a lot easier.

Additional Note: This post is a little late – just slightly past the deadline for it but as they say, better late than never.

Categories
Reflections Wired World

When plugging-out gives you connection withdrawal syndrome

Over the weekend, I took a short break and hopped over to Vancouver Island to visit friends, took long walks and enjoyed the natural scenery – it was fresh air and a welcomed change from staring at the computer from morning to night. Unfortunately, I was suffering from a connection withdrawal syndrome. Every few hours or so, I would wonder about the tweets and blog posts I missed, the forum posting requirements that I have yet to fulfill… it hindered my ability to enjoy my time on the island to my fullest capacity.

I am not always like that. I don’t have a smart phone, my ipad is wi-fi only and I am perfectly capable of going on a long vacation and leaving the world behind. In short, I enjoy being plugged-out. It is important because there is simply too much going on and to try to follow every single online update would be to fry your own mental circuits. Enough is enough – the world goes on without you and you are no lesser for missing one update. In fact, being away allows me to listen to my own thoughts. When I am online, I am bombarded with everyone’s thoughts and after a while, I am not sure which ones belong to me and which ones came from the great big cyberverse.

So why did I feel such anxiety over the weekend? Was it because all of a sudden my online activities were graded and the opportunity cost of not being active online suddenly becomes greater? Or was it because I spent an excessive amount of time online in the three days before that I had gotten used to being plugged-in and removing it felt like something was ripped from me? I personally thought it was the former and that is very much centered around the word “opportunity cost”. It stems from the fear of missing some quintessential update which is in turn linked to how you are perceived. In an online class, it translates to “participation” which has a grade. In the online social universe, it would be missing someone’s updates that would have made you a better friend had you wished them “happy birthday” or “congratulations” or a word of sympathy for some misfortune. Part of it sounds silly (trust me – I know) but I have been at the lashing end before, being told that I was a lesser friend for not “expressing” my care and concern over the social universe. In retrospect, it’s hilarious but it was not funny when it was happening and it certainly shows that social media has redefined our expectations in relationships, especially if both parties are wired. I certainly do not think making token remarks on friends’ updates makes you a better friend so I do not see why not doing it makes you a lesser one.

That said, circling back to the first point. There are two worlds, the physical and the online one – they are not substitutes for one another and people are learning to live with both. The online world should not come at the expense of the physical world and if taking a break causes you to have withdrawal symptoms, then it probably is a signal that you need to get more fresh air. A sunny day may not be there tomorrow but the computer most likely will.

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Blogging Reflections

Hello world!

Hi! I’m Felicia, an MLIS (Masters of Library and Information Science) student at the University of British Columbia. This blog was created for the class LIBR559m which deals with social media and information professionals. You can read more about my personal self in the about page.

Since this blog is primarily about social media, I would like to start by sharing my own personal experience with it. I started blogging since 2002 which is almost 10 years ago. In those early days, it was often an avenue of self validation. It was wonderful to be able to share one’s thoughts about something that happened and have people respond – my young adult self found it wonderfully assuring. Privacy meant very little then though I was conscious about not making disparaging remarks about others. As I grew older, I found that I did not relish the thought of people I was unfamiliar reading my blog which resulted in the move to private blogs. That caused readership to drop. People could not see it in their RSS feed and most found it a hassle to log in. When readership dropped, I felt less inclined to post anything. These days, I just use Facebook.

I realised then that blogs are written to be read, they are not personal diaries or a place to write long academic papers (as a friend of mine used to do) unless readership means nothing to the blogger which then begs the question of “why publish it?” It’s a wonderful tool when used correctly but many have run into problems like school teacher Natalie Munroe who got flagged for insulting her students on her blog (see article here).  I also realised that issues of privacy matter more the older you grow. Blogging did not happen in my early teenage years so I did not have a whole lot of “floating information” to delete and even then, erasing that footprint was difficult. I wonder about the children and teenagers of today who would have started at a younger age. By the time privacy matters to them, would it be too late for them to remove their digital footprint?

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