The User is not broken

by Jing Liu ~ June 14th, 2006. Filed under: Readings.

Food for thought and an eye-catching post on Free Ranger Librarian.

Some quotes:

“The user is not broken. Your system is broken until proven otherwise.”

“Your website is your ambassador to tomorrow’s taxpayers. They will meet the website long before they see your building, your physical resources, or your people.”

Not just young students, 4 American librarians contacted me yesterday and today for their questions coming up from our website. A librarian in California and another one in China emailed me about our blog.

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