Evo Car Share
332 Water St, Unit 205,
Vancouver, BC, V6B 1E5
Phone 1 (844)860-5307 Email info@evo.ca
June 20th, 2020
Eva Ruiz
4455 West 7th Ave,
Vancouver, BC, V6T 1C4
Dear Ms. Ruiz,
Thank you for drawing our attention to this issue. We apologize for any inconvenience and hardship that this error has caused you. It is important to us, Evo Car Share, that you feel safe and valued as a customer and we aim to give you the best service that we can.
I have personally investigated your case and have found that the car was only moving between 10am and 2pm on June 20th, therefore your account will only be billed for those hours. It does appear that the car rented had a malfunction and was unable to register the key in the car, which explains the error in billed hours. Your account should update within 10 minutes of this email and I will monitor your account to ensure that the transaction goes through. I understand your frustration with customer service so far and I hope that this resolves the issue of the bill.
As a result of the Covid Pandemic many of our customer service lines are down and we are working as hard as we can to get them back and running in the safest way possible. We are working to update our websites and our customers as we figure out how to manage during theses difficult times.
Due to this complication we would like to offer you 30 minutes of free driving time. We greatly appreciate your loyalty as a customer and hope this resolves any and all issues. Please reach out if you have any further questions regarding this transaction.
Sincerely,
Jackson Brom
Evo Customer Service
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