HSBC Vancouver
885 West Georgia Street
Vancouver, BC, V6C 3E9
Phone 1-888-310-4722 Email support@hsbc.ca
July 23rd, 2020
Matthew Shen
10140 Buttermere Drive,
Richmond, BC, V7A 1R8
Dear Mr. Shen,
Thank you for drawing our attention to this issue. We want to extend an apology for any inconvenience our customer service has caused you, and I am happy to assist with your concerns.
We regret to hear that you want to close your account. We appreciate your business with HSBC and we thank you for providing an opportunity to serve your banking and wealth management needs.
As per your request, please be advised that your close account request is being processed. You can expect the account ending in #150 to be closed in 2-3 business days.
Note: We have reversed the service fee of CAD $25.20 in to your account.
Alternatively, you may also want to look into opening an HSBC Student Checking Account. Your profile reflects that you are currently studying at the University of British Columbia, and we offer a no-fee, no minimum balance account for post-secondary students. You may open this personal account at the nearest HSBC Bank Canada branch or by contacting any of the below mentioned support channels.
If you have any other concerns with our service due to which you have decided to close your account, please provide us the feedback as this will certainly help us in our ongoing product and service improvement efforts.
You may contact our Telephone Banking on 1-888-310-4722 (Mon-Fri 4:00 AM to 11:00 PM PST) within Canada or call Collect 1-604-216-8800 outside of North America.
Should you have any further questions, kindly send us another message, we will be happy to assist you.
Thank you for banking with HSBC Bank Canada.
Wishing you a great day!
Regards,
Shazia Khan
Customer Service Team
HSBC Bank Canada
1-888-310-4722
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