Complaint Letter
Aran Chang
The University of British Columbia
2329 West Mall
Vancouver, BC V6T 1Z4
Alexandria Talbot
The UPS Store
10090 152 ST #151,
Surrey, BC V3R 8X8
July 24, 2020
Subject: Late Package
Dear Management at UPS Delivery,
I am writing this letter as a formal complaint about the most recent package I was scheduled to deliver a month ago. I hope that we can come to an understanding once you have reviewed this letter.
On June 16, I had ordered a package from amazon, and it was slated to be delivered within a week’s time. During this time, I had been prompted that the shipment may be late due to the urgency of the pandemic. I completely understand this, and I have expected the delivery date to be pushed back twice as long. However, it was not until recently that I had received my package, on July 20, which is about an entire month’s time. Although I am very understanding of the current situation, I’d hope that deliver would not have been delayed up to 4 times the originally scheduled date. I believe it would be appropriate to request a refund on the order that I had placed.
Thank you,
Aran Chang
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