Bad News Letter

Luke Jang
3553 Marine Drive, Vancouver, BC, V3E 1N4
Phone: 778 332 3332

July 20, 2020

Motorcycle World
332 Buck Avenue, Washington DC, 4T32T
Phone: 1 800 0883 3222

Dear Mr.Jang,

Thank you for letting us know about your concern regarding your recent purchase. At Motorcycle World, our goal is to always make customers happy with our service and products. Despite of our effort in making our customers happy, I apologize that you had an issue with our product on eBay.

Upon our investigation into the issue that you have brought up, we do acknowledge the fact that our title to our advertisement can cause confusion to customers. Our title does state ‘Honda NOS turn signal holder’, however, in the bottom section of the advertisement where it lists the exact details of the item as well as picture, it does mention that it is a part that its dimension and the function which corresponds to the title of our listing.

Considering the confusion that our advertisement could have caused to you and possibly to others in the future, we, at Motorcycle World, has revised and improved our listing in order to avoid such discrepancies.

We are aware of the fact that it was partially our fault for this incident, however, our policy of ‘no refund’ should always be consistent to every customer without exception. Therefore, instead of offering you a refund, we will offer you another turn signal holder for a free of charge.

Please do not hesitate to contact us again for any other concerns that you may have and we will always try honouring your inquiries or concerns.

Thank you so much.

Motorcycle World’s customer care team.

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