Letter of Complaint
123 Fake Street,
Vancouver, BC
V1V 1V1
July 27, 2020
Enterprise Rent-A-Car
22 E 2nd Ave,
Vancouver, BC
V5T 1B1
Subject : Overcharge
Dear Customer Service Department,
I recently rented a vehicle from your establishment between July 10-20, 2020. The order number was ET23947. The car drove well and I had no technical issues for the duration of the trip. When I spoke to the attendant Julian the day I rented my car, he told me in clear terms that he was waiving the second driver fee.
When I received the final invoice today, there was an $100.00 surcharge for the second driver. I was disappointed to see that the discount your employee had acquiesced to was voided. I am writing to ask that this commitment be honoured and to be refunded on my credit card.
I look forward to your swift action and reply.
Thank you,
[Signature]
Geneviève Bolduc
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