Cathy Liu
123 Fake Street
Vancouver, BC V3R 4K5
July 27, 2020
Razer
9 Pasteur, Suite 100
Irvine, CA 92618
Telephone: (604) 349-9235
Dear Razer Customer Service:
As a customer of Razer for the past two years, I have always enjoyed the quality of your products. After having purchased the Razer Black Widow in the past, I was excited to try another keyboard. However, issues with shipping and customer service has left me disappointed and frustrated.
One June 14, I ordered the Razer Huntsman Elite from the website. Despite the shipment being confirmed and stated that it was on its way, upon checking the tracking order, I realized that the product was being delivered to the wrong address. After contacting Razer customer service, I was told that the product was being shipped back to its facilities instead of being shipped to my proper address. When I asked customer service about this mix up, they instead suggested a refund which I did not ask for.
While I understand that problems may arise with shipments due to the large amount of orders Razer must receive, their inaction to resolve this problem, which was not caused by my own faults, has left me greatly disappointed. I have had great experiences in the past with my purchases from this company and I am hoping this issue can be fixed.
I would appreciate hearing back from you as soon as possible.
Respectfully,
Cathy Liu
Razer
9 Pasteur, Suite 100
Irvine, CA 92618
July 27, 2020
Cathy Liu
123 Fake Street
Vancouver, BC V3R 4K5
Dear Ms. Liu:
Thank you for bringing our attention to your recent experience with our shipping services. We apologize for our miscommunication and thank you for your patience. We will continue to work on improving our customer service to ensure that you get the best experience.
Unfortunately, the Razer Huntsman Elite you ordered is currently out of stock, but in appreciation for your understanding, in addition to giving you a full refund, we will also send you the original Razer Huntsman to show our gratitude for your support of this company.
If any problems arise in the future when purchasing products from our site, please feel free to contact me directly. I assure you that we will do our best to provide you with the best possible service so that you can continue to enjoy our products.
Sincerely,
John Smith
Razer Customer Support
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