Leslie Smith, Director of Retail Operations
PO Box 3232
Vancouver, BC V6B 3X8
July 27, 2020
123 My Street
Vancouver, BC V6T 1A1
Dear Cody Gagnon:
Thank you for notifying us of this error. I am sorry that you did not receive the Vancouver Aquarium & Whitecaps Facemask – Size Large in your order. I would also like to apologize for the length of time your order took to fulfill.
Thanks to people like you, the Vancouver Aquarium has been overwhelmed by orders for facemasks. To date, we have sold more than 130,000 facemasks and we have re-opened local factories to meet the tremendous demand.
Unfortunately, the Vancouver Aquarium is not able to issue a refund for your purchase, but I will personally ensure that the error in your order will be corrected. A Vancouver Aquarium & Whitecaps Facemask – Size Large will be shipped to you shortly. In addition, I would like to offer you free admission to the Vancouver Aquarium for two adults and two children (enclosed).
Thank you for your patience and support. Your purchase will help to ensure that the Vancouver Aquarium will be able to continue conserving the ocean, educating the public, conducting research, and rescuing animals.
Director of Retail Operations
Encl. Free admission to the Vancouver Aquarium for two adults and two children