Letter #1 – Complaint Letter
Cynthia Li
2329 West Mall
Vancouver, BC Canada V6T 1Z4
July 28, 2020
Dear Mr. Jones,
The online shopping portion of the website has been a wonderful option throughout the years of being a customer. It has been especially helpful for ordering things in advance or being unable to shop and pick up in store. Recently, I placed an order for a large amount of cleaning supplies. I received an email a few days after paying that it had been shipped, however it has been two months since then and there has been no delivery or update in the tracking information. During this time, I have been able to purchase other cleaning supplies out of necessity. May I please request a cancellation of this order as soon as possible please? The order number is #342576819. Thank you so much.
Sincerely,
Cynthia Li
Letter #2 – Bad News Adjustment Letter
Walmart Stores, Inc.
9251 Alderbridge Way
Richmond, BC V6X 0N1
July 28, 2020
Cynthia Li
Dear Ms. Li
Thank you for reaching out to us and contacting customer service to let us know of the delay in the order shipment. We are glad to hear you have enjoyed the services for a long time as a customer. We are very sorry about the missing delivery as well as tracking information.
It is important to us customer’s receive full service and have their problems resolved. In this case, we have tracked the order using the order number provided to us and see it has been stuck at a checking point, unable to be processed due to the extra COVID-19 measures. We are very sorry to not have informed you sooner of these circumstances and for any inconvenience caused. We will cancel the order right away and the refund will be credited back to the original method of payment in full. It may take up to 3 business days for it to appear on the credit statement.
We appreciate your understanding and hope your future shopping experiences with us is pleasant. Please do not hesitate to let us know if there is anything else we can do.
Thank you,
Sincerely,
Mason Jones
Customer Service
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