Complaint Letter
Great Dane Coffee
6011 Walter Gage Road
Vancouver, BC, V6T 0B4
July 27th, 2020
Earth’s Own Food Company Inc.
P.O. Box 3018
Vancouver BC, V6B 3X5
Attention: Distribution Manager
I am writing this on behalf of Great Dane Coffee to bring an error in our order to your attention. Great Dane Coffee has been using Earth’s Own product as our oat milk of choice for several months. We have always been pleased with the consistency of the product and how its flavour compliments our coffee.
I understand that we are experiencing unprecedented circumstances that may be impacting Earth’s Own’s ability to fulfill orders as consistently. In our most recent order, instead of receiving the barista version of your oat milk as we had ordered we received the regular consumer unsweetened oat milk. We have decided to try using the milk but this change greatly impacts the product we are serving. I have enclosed the order confirmation sheet below for your convenience.
We hope that this error can be avoided in future and that the unused cartons can be exchanged with the next order. Although this is a relatively minor error, Great Dane Coffee relies on consistent milk deliveries from all of its providers during our busiest months. Thank you for taking the time to consider the concerns I have presented, I am looking forward to hearing from you.
Sincerely,
Sydney Dunn
Great Dane Coffee Senior Staff and Barista
Enclosed: *hypothetical order receipt*
Response
Earth’s Own Food Company Inc.
P.O. Box 3018
Vancouver BC, V6B 3X5
July 27th, 2020
Great Dane Coffee
6011 Walter Gage Road
Vancouver, BC, V6T 0B4
Attn: Response to Order Mistake
Dear Sydney Dunn,
Thank you for reaching out regarding the error in Great Dane Coffee’s most recent order from Earth’s Own. Please accept our apologies for any impact this may have had on your business. We understand the product you received was not up to the standard you have come to expect from us.
As Great Dane Coffee has already opened the box and used some of the product we are unable to exchange the product at the time of your next order. Instead we are able to offer a refund on that particular order and have made a note in your customer file to help ensure Great Dane Coffee always receives the barista version of our oat milk.
In future, should you ever have a concern about your oder please do not hesitate to call us at 000-000-0000 so that we may address it as efficiently as possible. It has been a pleasure to supply your coffee shop and have our product featured in your beverages.
Sincerely,
Fictional Name
Earth’s Own Company Inc.
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