Formal Report Outline

Implementing a Self-Serve Keno Machine at Guildford Lotto!

 

 

• Introduction

 

A. Description of BCLC and Keno

B. Current methods of selling in Guildford Lotto!

C. Explain the benefits of self-serve machines

D. Purpose of report

E. Description of data sources

F. Scope of this report

 

• Data Section

 

A. Observing self-serve machines vs. cashier operated machines

1. 1. 1. 1. Customer wait times
         2. Comparison in profit
         3. Effectiveness

B. Store data

1. 1. 1. 1. Number of Keno players
         2. Duration of play time
         3. Busiest hours 

C. Interviews and Surveys

1. 1. 1. 1. Interview Lotto! employees
         2. Survey Keno players 

D. Possible financial issues

1. 1. 1. 1. Installation costs
         2. Current store profits vs. new machine income 

 

• Conclusion

 

A. Summary of overall findings

B. Recommendations