MEMORANDUM
To: Dr. Erika Paterson, ENGL 301 Instructor
From: Cathy Liu, ENGL 301 Student
Date: July 12, 2020
Subject: Formal Report Progress Update
I have provided an outline for the progress of my formal report below as required by unit 2-3.
Audience: This formal report is to be presented to the manager of Guildford Lotto!, Natalie Chew. This individual has the ability to present changes for the store.
Purpose: The purpose of this report is to consider and explore the benefits of installing a self-serve machine for Keno players. In comparison to cashier run machines, the report will examine differences such as speed, efficiency, and profit.
Significance: If proven to be more effective, implementing this new self-serve machine could lead to an increase in Keno store profits and customer satisfaction from Keno players.
Research Plan:
- Research costs installing self-serve machines and cost of upkeep or maintenance
- Post survey to individuals who play Keno
- Schedule and conduct interviews for past coworkers and current employees
- Summarize findings from interviews and surveys
Writing Schedule:
- Create survey for Keno players – completed
- Create interview questions for past and current employees – completed
- Conduct the interviews – after approval from instructor
- Begin survey distribution – after approval from instructor
- Research information on self-serve machines – July 20 – 25
- Post formal report draft – August 1
- Revised report after peer review – August 9 – 12
- Formal report due – August 17
Thank you for your time. Please email me with any questions or concerns.
Leave a Reply