Letter of Bad News
Enterprise Rent-A-Car
22 E 2nd Ave,
Vancouver, BC
V5T 1B1
July 27, 2020
123 Fake Street,
Vancouver, BC
V1V 1V1
Dear Mx. Bolduc,
Thank you for having chosen us for your trip rental.
We apologize for the miscommunication. It is standard policy to charge an additional $10.00 per day for a secondary driver. I see from your order that you did register a secondary driver under the name Amy Harvey and provided their driver’s license.
Unfortunately, we cannot provide a direct refund because there is a secondary driver registered to this invoice. However, we can offer you a $100 voucher to be used with us on any future trips. You will be receiving a separate e-mail me with the voucher number.
We were glad to hear that you had no issues with the vehicle and hope you will continue to rent a car with us on your future travels.
Thank you,
[Signature]
Minerva Morris
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