the possibilities of trunk.ly

July 14th, 2011 • 5 comments tech
Tags: +1, affordances, approval, bookmarks, creation, feeds, filter, libr559m, like, mobile, module 1, organization, qr codes, search, share, social media, trunk.ly, twitter

trunk.ly is a link-organizing/social bookmarking tool that connects up to your social networks and attempts to parse out all the links. The idea is that bookmarking takes up mental effort so instead of you having to categorize/tag links and then go back and find them to blog about them or whatever, trunk.ly just grabs all the links you put through the rest of your socially-mediated life and makes them nice and searchable.

So as far as affordances go, what does trunk.ly suggest or invite users to do with it?

• Searching. The search bar is up on the top of the screen, white in a bar of black (unlike Twitter’s gray in a bar of black).
• Filtering. It gives you ways to filter content by the source of the link as well as by content type. You can apply tags yourself, or allow it to grab the hashtags off Twitter (it doesn’t pull the tags from straight RSS, which is annoying)
• Comment-less approval. There is the Facebook Like button, the Google +1 button and a Tweet button. Of those three only Twitter allows actual commentary. This makes it easy to express approval without having to think about adding any value through actual language.
• Sharing is the biggest affordance here. It gives you the option of following people to see what they’re linking to and suggests people (with big ol’ avatar pictures on the right hand side of the screen. Also, under each link in a person’s collection there are buttons for Sharing links via Facebook and Twitter, as well as generating a QR code for the link.

The QR code is kind of the killer feature for me. With a single click you’ve got a simple way to transfer a bookmark from your computer screen to the smartphone of someone right next to you. That person doesn’t have to type in a trunk.ly address on their tiny touchscreen device if they’re in proximity to your computer screen. This encourages an over-the-shoulder, actually in the same place kind of sharing, not just through the digital realm.

The things it doesn’t suggest:

• Creating your own content. While there is space in each bookmark for notes this is more relevant for annotation than writing blocks of text. There is no word count or even basic html formatting for creation. The implication is that you will use trunk.ly solely to pass things along.

I feel like this is going to be an issue with many of the newer forms of social media. While blogging and wikis are all about content, it seems things are getting terser and terser, leaving less room for people to think about and contribute.

I don’t know how I feel about trunk.ly, but the nice thing about it is how it gets out of your way and just sucks things in from the other feeds. It affords you the luxury of not having your cognitive load added to while it does its thing. That’s worth something I guess. Enough that I’m not shutting down my account.

the use of social media for inforgs

July 14th, 2011 • 2 comments library, tech
Tags: affordances, australia, blog, catalogue, community, ils, information, institution, koha, libr559m, module 1, objects, organizations, people, personality, powerhouse museum, school, social media, sydney, twitter

One of the biggest uses for blogging or tweeting is to show that there is a person there as part of the institution to interact with. When a user is faced with solely a catalogue they’re dealing with a collection of items, be they journal articles databases exhibits or books (which I hear do still exist). When you include some sort of dynamic content that’s been made by a person, you’re reminding the user that there are people behind these services.

Example: The Powerhouse Museum in Sydney (Australia – it’s where I’m on my co-op so you’re going to get antipodean examples) is using Koha as their ILS. Integrating their library blog onto the main page of the OPAC makes the catalogue a destination for users. And then when the librarian is blogging about something in their collection (and they’ve got some cool stuff) and deep-links to it, that’s giving the user examples of how people can interact with the catalogue.

Having a personality that reminds people The Library isn’t some building but a collection of librarians is important, and not only when budgets are being threatened. Users are more likely to engage with you if they know there’s someone to engage with.

social media glossary: #hashtags

July 13th, 2011 • 2 comments tech
Tags: ala, backchannel, charlie sheen, chris messina, conference, glossary, hashtags, irc, l33tsp33k, libchat, libr559m, module 1, social media, tags, twitter

Hashtags (#hashtags) are a way to label, collocate and provide meta-commentary for online communication.

Closely related to the idea of tagging in general they were originally conceived of in 2007 by Chris Messina. Hashtags have primarily spread through Twitter where with the 140 character limit, space for organization is at a premium. Using the # symbol smashed into the tags without spaces makes hashtags uniquely searchable.

Since Twitter integrated their function to make them clickable they’ve become an excellent way to bring together tweets from many different users about a subject. By 2011 many conferences (including ALA’s events) have quasi-official backchannels set up through hashtags, like #ala11. Through the use of this ungrammatical tagging (with its roots in irc channels) a person doesn’t have to follow everyone at a conference to get an idea of what’s going on. A saved search for a hashtag covers much more ground, and can be easily abandoned when the event is over.

Hashtags are also good for more ad-hoc tweetable events like #libchat, as well as a means to participate in memetic trends (such as Charlie Sheen’s #winning earlier in 2011). Being a relative of leetspeak the use of hashtags can also be an important internet in-group signifier.

More readings on hashtags.

best practices: libraryhack and engaging the community

July 13th, 2011 • 1 comment library, tech
Tags: affordances, assessment, australia, best practices, blog, content, evaluation, event, focus, libr559m, libraryhack, mashup, module 1, music, national library, new zealand, nsw, organizations, social media, state library, stepped approach, territory library, twitter

I’m a big fan of how the National, State and Territory libraries of Australia and New Zealand ran Libraryhack2011. This is a consortium of governmental libraries promoting the use of (a small selection of) their collections in mashups. They’ve got a blog explaining things, a pretty vibrant Twitter feed (that isn’t solely reposting the blog’s content), and dude, they’re doing the mashup thing. How much more social media can you get? (One of my favourite entries in the contest was this sound recording made from a photograph.)

Interestingly, maybe instructively, this is an event, not something ongoing, and it isn’t very prominent on the NSW State Library website, which I think is a bit odd. Maybe this isn’t a best-practice after all.

But it does work well for that idea of “stepped” approaches for organizations. Focusing a social media outbreak on something that’s happening with the organization would give a good focus, to quickly move beyond the “What would we tweet about?” questions.

Event-type experiments can also be sold as short-term projects especially to more traditional (read: hidebound) organizations, who’re scared of what people might say about them online. If you’re having an event you want people to talk about it so it’s a good demand generator for social media engagement. Starting up accounts related to some big event would be a way to get the kinks worked out, to see what works for your users and your staff.

Now this is all stuff that looks appealing to me as a person. I have no idea how the organizations involved are evaluating the success of the libraryhack project. Would that be based on pageviews or submissions or what? It seems that you can find out how many people love the hell out of hacking library stuff, but that metric might not translate to some mythical general user.

spimes and blogging affordances

July 11th, 2011 • 4 comments library, tech
Tags: affordances, blog, boingboing, bruce sterling, conversation, cory doctorow, design, foursquare, google, individual, jokes, libr559m, location, module 1, school, shaping things, social media, spime, storytelling, twitter, writing

An excellent book about the design of technology and how things work is Bruce Sterling’s Shaping Things. It’s one of my favourite nonfiction books and it’s all about what our tools allow us to do and make us do. The idea is that technology has moved through different stages through history, affording us different roles.

From Cory Doctorow’s review of the book on BoingBoing:

Sterling traces the history of tools from artifacts (farmers’ tools) to machines (customers’ devices) to products (customers’ purchases) to gizmos (end-users’ platforms) and to the future, which is defined by what Sterling calls Spimes.

A Spime is a location-aware, environment-aware, self-logging, self-documenting, uniquely identified object that flings off data about itself and its environment in great quantities. A universe of Spimes is an informational universe, and it is the use of this information that informs the most exciting part of Sterling’s argument.

The book came out in 2005, but as Foursquare and all the other locative services continue to gain traction, that spimey future looks a lot closer.

In regards to the specific affordances of blogging I find it funny that as Twitter gets taken up, blogging is where people are going to express their lengthy thoughts. Blogging as the means of talking out serious issues instead of just tossing off a couple of one-liners with a good hashtag isn’t something I expected when I began. But blogging is a platform for putting different subject matter into. Twitter is awesome for jokes and conversation. Way better than a blog where you have to go through the monumental effort of publishing your text. It takes multiples of seconds to log in and pick New Post and all that. So terribly slow. (And seriously, as qwerty keyboards on phones are replaced with touchscreens the annoyance of typing out anything more than 140 characters at a time does make Twitter more attractive.)

And then there’s this interesting post on how Twitter beats Google+, which twists the idea of expressing complete thoughts from a single brain further. The thesis there is that G+ isn’t a new enough medium, because storytelling there feels too much like blogging, and isn’t as collaborative as the exquisite corpseishness that is Twitter.

But maybe I’m just a stick in the mud with wanting things to come from one mind and human’s fingers (ignoring the publishing machine behind everything. I like the myth of the heroic individual that’s enabled by the culture of blogging. What about you?

introduction for libr559m

July 11th, 2011 • 2 comments tech
Tags: australia, co-op, crowdsourcing, journalism, libr559m, librarianaut, new media, slais, social media, sydney, systems librarian, the dubious monk, twitter, vista, wil wheaton

From the Vista Blackboard discussion forum thingy, a piece of software I am not too big a fan of, for LIBR559m.

I’m Justin and I’m in Sydney Australia doing a SLAIS co-op term – two terms in a row, I guess – as a systems librarian doing tech support for piles of special libraries. I started at SLAIS last September.

I’ve had a blog since 2002 (Wil Wheaton made me do it). When I was in journalism school in 2004 we had a New Media class and talked about how the world was changing ad nauseum. And then I participated in the change (doing interviews about crowdsourcing from the citizen-journalism fringes). So when I talk about this stuff here I’ve totally got my journalist hat on. Fair warning. I see journalism and librarianship being pretty intimately connected and like getting paparazzi flashes in their faces during their private times.

I’ve got my blog for this class set up here, but my more general library/bookish site is Librarianaut.com, my personal blog is The Dubious Monk and I’m @jjackunrau on Twitter. Those’d let you know me a bit better and from some different angles (though I cuss in all of them – again, fair warning).

Looking forward to meeting you.

If you came over here from that you’ll notice there are several months worth of other stuff on this blog already. I imported some Librarianaut posts about library school and SLAIS over because, having blogged for nine years it felt really really naked to not have an archive.

the matter of experience

July 3rd, 2011 • library, tech
Tags: abilities, acquisitions, cataloguing, circulation, computers, courses, gippsland, health service, hospital, ils, instruction, koha, libr511, libr535, marc 21, marketability, pinched nerve, prosentient, questions, resume, school, slais, software, special library, teaching, victoria

I see training in Koha as one of my most marketable things I do at Prosentient. It also feels weird to be thinking about how things will look on a resume, but whatever, the job market I’m going into is competitive. If I want a job some day thinking about this stuff is probably going to be a good idea. I’ve been terrible at selling myself in the past, and while there’s a kind of bravado in saying “they didn’t hire me because I was honest” it’s probably good to be honest in positive-about-my-abilities ways along with my standard self-deprecation.

So last week I went out to the Gippsland region in Victoria to train a couple of librarians in using Koha. This is another one of those instances where working for a small company is fun. I was given a lot of trust, some accommodations and a breakdown of how long to spend on each section of the software.

The librarians I was training are attached to hospitals, and very much in the special libraries are a one-person show kind of mould. They knew each other and were very good at asking detailed questions, which was great for me, since I’m more of a responsive teacher than a dictator of holy writ. We pushed the edges of what Koha is capable so they knew what was possible and what wasn’t. I hit the limits of my knowledge several times and brought back questions to answer later.

After our two days, which felt pretty intense on my end, they’ll be going live with their new systems this month. They seemed happy with what I could teach them. It was really fun to be a field agent for a few days. I find that hanging around the office doing so much on the computer is a touch painful. I feel nerves pinching from all the sitting, so it was good to get out into the world and crouch next to some folks who don’t like MARC records but have to use them, and show them how we can make their lives easier.

I do like how directly a couple of my SLAIS courses I took impact my work here (those courses would be Cataloguing and my Instructional Role of the Information Professional). The Instructional one is kind of obvious when I’m talking about going out and running a two day workshop, but even though I’m not hardcore cataloguing, knowing that lingo and how the rules work is really goddamn useful when you’re trying to teach someone how to use the software to do it. I do find that my knowledge of the Acquisitions module of Koha is less extensive since I haven’t had the experience with acquisitions (beyond troubleshooting Koha) that I have with Circulation and Cataloguing.

So yes, I join the chorus of people who say library school students both need to get experience and need to take a fucking cataloguing course. Use. Ful.

jobs using productivity software

June 9th, 2011 • library, tech
Tags: australia, creativity, day job, debugging, email, expertise, google, health, inspiration, javascript, koha, librarians, passion, powerpoint, productivity, professional, rhetoric, school, skills, software, training, website, wikipedia, work

Today at work I spent a lot of time doing some final error-checking of a website. It was a nitpicky un-fun job that culminated in watching my boss debug javascript errors for the better part of a morning. So it was exactly the wrong kind of lunch break to read this commencement address for the graduates of a college of art and design:

It is an honor and a privilege to be speaking to you today. Because at most commencements, you can talk about following your dream and keep your passion alive. But most of the people you’re talking to are going to build careers sending and receiving e-mail, composing Powerpoint slides, and generating Excel spreadsheets. “Click strong! Thank you very much.”

But you? You have gone to school to pursue a creative vision, and have now acquired the skills to do so. This puts you miles ahead of most recent college graduates, who have yet to realize that skills exist, and that skills matter. Expertise matters. The important work that you build your reputation on – you can’t just Google it. You don’t cut and paste it from Wikipedia. You roll up your sleeves, and bring all your creativity and meaningful skills to bear on the problem of building something.

I haven’t graduated from library school yet, and I’ve never gone to the graduation ceremonies from my previous degrees, so maybe I’m not one to talk about inspiring speeches. But the implication that people who work with spreadsheets and email (and debugging websites) are less deserving of inspiration than design graduates irks me. It irks me even though I’m guilty of it too.

One of the things that gets to me about library work is the lack of creation in it. I mean, yes we work on databases and finding aids and displays and information literacy lessons, which all require being creative, and sure, I can talk the talk about librarians facilitating knowledge creation in a community, but usually that kind of stuff feels hollow to me. It’s just so much rhetoric to make librarians feel better about ourselves, like the debates about professionalism we have at school. I mean, I’m all over being passionate about librarianship; being awesome is great in whatever field you’re in. I don’t want to get kicked out of the cool librarians club I haven’t even joined yet, but I can’t be the only one who finds it kind of natural that creating something that gets collected by a library is better than being the collector.

But. I learned today that I might be heading out to rural Australia next month to train the staff from a health services library system in using Koha. Which I’m kind of excited about. There is expertise involved there too, stuff I’ve gone to school for and have a bit of talent in. It’s an opportunity to go somewhere and see some more stuff. Take me away from nitpicking a website and I can remember I’ve got some passion for this kind of work. I may not be a “creative professional” deserving of an inspirational speech, but as far as day jobs go, this can be a pretty good one.

It’s also kind of great to work at a place that values my abilities and trusts me to go out as their representative into the world. I’ve been here less than two months and I’m still a student, but I’ll get to go on a business trip (inshallah) like I’m a person with a real job. I don’t know how much I want to be a person with a real job, but it’s kind of fun to pretend. Pretending’s part of creation, isn’t it?

computational literacy and the gibsonesque present

January 26th, 2011 • library, tech
Tags: bruce sterling, burning chrome, computational literacy, computer science, design, education, eric meyers, future, google docs, gui, informal, infrastructure, instruction, interaction, libr535, metacognition, michael twidale, programming, school, sf, skype, social learning, special effects, touchscreen, twitter, unintended consequences, unix, video, vimeo, william gibson

After an 8am class on instruction in which we started to learn about treating lessons as products to be designed, I attended a colloquium by Michael Twidale about Computational Literacy & Metacognition (here are my rough notes).

It was a pretty excellent talk about the way we teach people how to do computery things. What I liked best about it was that Dr. Twidale was coming at this from what he called an Engineering point of view as opposed to a Science point of view. The idea that rapid prototyping in research might be more useful than studying precisely how things work at a point in time is something I’m very sympathetic to. I especially loved how he discussed the unintended effects of different technologies that go beyond what their designers had in mind, such as Twitter revolutions and large touch-screens enhancing learnability and interaction because of their poor usability for one person. I couldn’t help but be reminded of the famous William Gibson line from Burning Chrome “…but the street finds its own uses for things.”
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