2.3 What is the problem your customer is REALLY trying to solve?

Overview

Now that you’ve given some thought to who your customer is, it is important to consider what they want: your customer’s jobs, pains and gains. The purpose of the following two videos is for you to start to develop your first hypotheses around that job that a customer is trying to do, why it is hard, and what benefits they might expect.

Developing Hypotheses Part 1

Developing Hypotheses Part 2

Your Turn: Articulating Your Hypotheses

Now it’s your turn to develop hypotheses about your customer’s jobs to be done.

Step One – You need to identify:

  • What problem are you solving?
  • Is it important enough that people will pay money to solve it?
  • Precisely who has the problem?
  • Are there enough of them to make it worthwhile?

Step Two:

Use the trigger questions outlined in the Resource section to help you clarify what is a ‘must have’ for your customer and what is a ‘nice to have’.

The ‘must have’ is the critical foundation for building your business.

Step Three:

A good hypothesis needs to be written down. Use the template to structure the hypotheses you plan to test.

Resources

See Steve Blank

 

References

Gain Creators: Trigger Questions [PDF]. (n.d.). Zurich: Strategyzer. Retrieved from https://assets.strategyzer.com/assets/vpd/resources/gain-creators-trigger-questions.pdf