Tag Archives: firm-level

Mobile Resilience: The Effect of Mobile Device Management on Firm Performance during the COVID-19 Pandemic

Park, Jaecheol, Myunghwan Lee, Gene Moo Lee “Mobile Resilience: The Effect of Mobile Device Management on Firm Performance during the COVID-19 Pandemic”, Work-in-Progress.

  • Based on an industry collaboration

The use of mobile information technology (IT) has become increasingly vital for businesses, especially for remote and hybrid work during the COVID-19 pandemic, providing employees with accessibility, flexibility, and responsiveness. However, despite its growing significance, the business value of mobile device management and its role in establishing digital resilience during crises remain underexplored in the literature. To address this research gap, our study examines the effect of mobile device management on a firm’s resilience to external shocks. Using a proprietary dataset from a global mobile device management solution provider for public U.S. firms over the three-year period of 2019-2021, we find that firms with mobile device management have a better financial performance during the pandemic, demonstrating greater resilience to the shock. Furthermore, we observe heterogeneous resilience effects across industries, with greater impacts in non-high-tech industries than in high-tech ones, and in manufacturing, retail, and service industries compared to others. Our findings are robust to various tests. This study contributes to the literature by emphasizing the crucial role of mobile device management in building digital resilience.

Go beyond the Local Search: Understanding the Impact of AI Capabilities on Exploratory Innovation

Myunghwan Lee, Gene Moo Lee, Cui, Victor. “Go beyond the Local Search: Understanding the Impact of AI Capabilities on Exploratory Innovation”, AOM 2023

Firms typically depend on technological assets or inter-firm relationships to pursue exploratory innovation. In this paper, we regard Artificial Intelligence (AI) as an exploratory innovation-seeking instrument by which AI may search unexplored resources and thereby broaden the boundary of a firm. Drawing on the theory of bounded rationality and organizational learning, we hypothesize the impact of a firm’s AI capabilities on exploratory innovation and how AI influences traditional boundary-expanding activities. Our empirical investigations, using a novel AI capabilities measure constructed with AI conference and patent datasets, show that AI capabilities have positive impacts on exploratory innovation. In addition, the results show that extant technological assets (i.e., traditional data management capabilities) and ongoing inter-firm relationships (i.e., inter-firm technology collaboration) remedy the constraints on a firm’s innovation-seeking behaviors and that these boundary-expanding activities negatively moderate the positive impact of AI capabilities on exploratory innovation. Our key takeaway is that we investigate how AI affects exploratory innovation using our newly developed AI capability measure, contributing to the body of knowledge on exploratory innovation literature.

Ideas are Easy but Execution is Everything: Measuring the Impact of Stated AI Strategies and Capability on Firm Innovation Performance

Lee, Myunghwan, Gene Moo Lee (2022) “Ideas are Easy but Execution is Everything: Measuring the Impact of Stated AI Strategies and Capability on Firm Innovation Performance”, Work-in-Progress.

Contrary to the promise that AI will transform various industries, there are conflicting views on the impact of AI on firm performance. We argue that existing AI capability measures have two major limitations, limiting our understanding of the impact of AI in business. First, existing measures on AI capability do not distinguish between stated strategies and actual AI implementations. To distinguish stated AI strategy and actual AI capability, we collect various AI-related data sources, including AI conferences (e.g., NeurIPS, ICML, ICLR), patent filings (USPTO), inter-firm transactions related to AI adoption (FactSet), and AI strategies stated in 10-K annual reports. Second, while prior studies identified successful AI implementation factors (e.g., data integrity and intelligence augmentation) in a general context, little is known about the relationship between AI capabilities and in-depth innovation performance. We draw on the neo-institutional theory to articulate the firm-level AI strategies and construct a fine-grained AI capability measure that captures the unique characteristics of AI-strategy. Using our newly proposed AI capability measure and a novel dataset, we will study the impact of AI on firm innovation, contributing to the nascent literature on managing AI.

Robots Serve Humans: Does AI Robot Adoption Enhance Operational Efficiency and Customer Experience?

Lee, Myunghwan, Gene Moo Lee, Donghyuk Shin, Sang-Pil Han (2022) “Robots Serve Humans? Understanding the Economic and Societal Impacts of AI Robots in the Service Industry”, Working Paper.

  • Presented at WITS (2020), KrAIS (2020), UBC (2021), DS (2022)
  • Research assistants: Raymond Situ, Gallant Tang

Service providers, such as restaurants, have been adopting various robotics technologies to improve operational efficiency and increase customer satisfaction. AI Robotics technologies bring new restaurant experiences to customers by taking orders, cooking, and serving. While the impact of industrial robots has been well documented in the literature, little is known about the impact of customer-facing service robot adoption. To fill this gap, this work-in-progress study aims to analyze the impact of service robot adoption on restaurant service quality using 4,610 restaurants and their online customer reviews. We analyzed the treated effect of robot adoption using a difference-in-differences approach with propensity score and exact matching. Estimation results show that restaurant robot adoption has a positive impact on customer satisfaction, specifically on perceived service quality. This study provides both academic and practical implications on emerging AI robotics techniques.

What Fuels Growth? A Comparative Analysis of the Scaling Intensity of AI Start-ups

Schulte-Althoff, Matthias, Daniel Fuerstenau, Gene Moo Lee, Hannes Rothe, Robert Kauffman. “What Fuels Growth? A Comparative Analysis of the Scaling Intensity of AI Start-ups”. Working Paper. [ResearchGate]

  • Previous title: “A Scaling Perspective on AI startup”
  • Presented at HICSS 2021 (SITES mini-track), Copenhagen Business School 2021, FU Berlin 2021, University of Cologne 2021, University of Bremen 2021, Humboldt Institute for Internet and Society 2021, WITS 2022

We examine how firm revenue scales with labor for revenue-per-employee (RPE) and is moderated by firm-level AI investment. We compare AI start-ups, in which AI provides a competitive advantage, with digital platforms and service start-ups. We use propensity score matching to explain the scaling of start-ups and find evidence for sublinear scaling intensity for revenue as a function of labor. Our study suggests similar scaling intensities between AI and service start-ups, while platform start-ups produce higher scaling intensities. We show that an increase in employee counts is associated with major revenue increases for platform start-ups, while increases were modest for service and AI start-ups.

Corporate Social Network Analysis: A Deep Learning Approach

Cao, Rui, Gene Moo Lee, Hasan Cavusoglu. “Corporate Social Network Analysis: A Deep Learning Approach,” Working Paper.

Identifying inter-firm relationships is critical in understanding the industry landscape. However, due to the dynamic nature of such relationships, it is challenging to capture corporate social networks in a scalable and timely manner. To address this issue, this research develops a framework to build corporate social network representations by applying natural language processing (NLP) techniques on a corpus of 10-K filings, describing the reporting firms’ perceived relationships with other firms. Our framework uses named-entity recognition (NER) to locate the corporate names in the text, topic modeling to identify types of relationships included, and BERT to predict the type of relationship described in each sentence. To show the value of the network measures created by the proposed framework, we conduct two empirical analyses to see their impacts on firm performance. The first study shows that competition relationship and in-degree measurements on all relationship types have prediction power in estimating future earnings. The second study focuses on the difference between individual perspectives in an inter-firm social network. Such a difference is measured by the direction of mentions and is an indicator of a firm’s success in network governance. Receiving more mentions from other firms is a positive signal to network governance and it shows a significant positive correlation with firm performance next year.

On the Heterogeneity of Startup Tech Stacks

Schulte-Althoff, Matthias, Kai Schewina, Gene Moo Lee, Daniel Fuerstenau. “On the Heterogeneity of Startup Tech Stacks”. Working Paper [HICSS version]

  • Presented in HICSS 2020 (Maui, HI)
  • Previous title: On the Heterogeneity of Digital Infrastructure in Entrepreneurial Ecosystems

Digital infrastructure is the backbone on which digital startups realize business opportunities, and the homogeneity or heterogeneity of the technological base can have significant downstream impacts on business risks, inflexibilities, and growth barriers. On the nexus of digital entrepreneurship and infrastructure studies, we suggest a conception of startup digital infrastructure as organized in tech stacks; tech stacks contain individual technological elements that are combined in a single startup, while the way this is done will be inspired by shared templates within the ecosystem. Given that there is limited understanding of the heterogeneity (or homogeneity) of startup tech stacks, we use public registry datasets from StackShare and Crunchbase to identify common tech stacks of startups. Through our analysis, we identify ten commonly used startup tech stacks, which we use to measure and analyze the heterogeneity of startup tech stacks and its antecedents. OLS regression analysis shows that a startup’s technologies’ interrelatedness, its age, and investor funding are associated with the heterogeneity of startup tech stacks. The overall analysis suggests that while startups may make individual choices regarding technology usage, there could be underlying commonalities and imprinting effects across startups, exposing them to common risks in terms of their digital infrastructures. This could pose important implications for startups, investors, and society at large

Strategic Competitive Positioning: An Unsupervised Structural Hole-based Firm-specific Measure

Lee, Myunghwan, Gene Moo Lee, Hasan Cavusoglu, Marc-David L. Seidel. “Strategic Competitive Positioning: Unsupervised Operationalization of a Structural Hole-based Firm-specific Construct”, [Latest version: Aug 15, 2023]

  • doc2vec model of 10-K reports: Link
  • Presented at UBC MIS Seminar 2018, CIST 2019 (Seattle, WA), KrAIS 2019 (Munich, Germany), DS 2021 (online), KrAIS 2021 (Austin, TX), UT Dallas 2022, KAIST 2022, Korea Univ 2022, INFORMS 2022 (Indianapolis, IN)
  • Funded by Sauder Exploratory Grant 2019
  • Research assistants: Raymond Situ, Sahil Jain

In this paper, we build on the network structural hole concept of organizational theory to theorize an individual firm-specific strategic competitive positioning (SCP) construct. We use unsupervised document embedding approaches to operationalize the SCP construct by capturing each firm’s relative competitive and strategic positioning in a strategic similarity matrix of all existing U.S. publicly traded firms’ annual corporate filings. This approach enables us to construct a theoretically driven firm-level SCP measure with minimal human expert intervention. Our construct dynamically captures competitive positioning across different firms and years without using artificially bounded and often outdated industry classification systems. We illustrate how the dynamic measure captures industry-level and cross-industry strategic changes. Then, we demonstrate the effectiveness of our construct with an empirical analysis showing the imprinting and dynamic effects of SCP on firm performance. The results show that our dynamic SCP measure outperforms existing competition measures and successfully predicts post-IPO performance. This paper makes significant contributions to the information systems and organizations literatures by proposing an organizational theory-based unsupervised approach to dynamically conceptualize and measure firm-level strategic competitive positioning. The construct can be easily applied to firm-specific, industry-level, and cross-industry research questions in many contexts across many disciplines.

IT Risk and Stock Price Crash Risk (Working Paper)

Song, Victor, Hasan Cavusoglu, Mary L. Z. Ma, Gene Moo Lee (2023) “IT Risk and Stock Price Crash Risk,” Under 2nd round review at Information Systems Research.

IT risk, especially cybersecurity risk, has rapidly increased and become a top concern for researchers, regulators, firm managers, and investors. This study creates a novel firm-level IT risk measure applicable to all US-listed firms by applying the BERTopic topic modeling to risk factors reported in Item 1A of the 10-K annual reports. We validate the measure with multiple approaches including cross-validations, presenting illustrative excerpts of IT risk factors, conducting cross-sectional and over-time distribution analyses, and analyzing firm characteristics associated with IT risk. The measure is found to be heightened in IT-intensive industries and for firms with larger sizes, higher profits, and better growth potential, and it can predict future data breaches. Using this ex-ante IT risk measure, we examine the relation between IT risk and stock price crash risk, which reflects a firm’s propensity to stock price crashes. Our findings suggest that IT risk is positively associated with crash risk, and we also identify that downward operating risk and predictability for data breaches are two mechanisms for the crash risk effect of IT risk. By decomposing IT risk into cybersecurity risk and non-cybersecurity IT risk, we find that both types of IT risk increase crash risk, but the effect of cybersecurity risk is stronger than that of non-cybersecurity IT risk, consistent with their different risk natures. We further observe that the novelty and readability of IT risk factors strengthen the crash risk effects of IT risk, consistent with the notion that the novelty represents updated and increased IT risk, and readability improves the understanding of IT risk. Lastly, difference-in-differences analyses reveal that IT risk increases stock price crash risk, not the other way around. We conclude the paper by discussing academic contributions and practical implications in the context of the SEC’s directives on reporting and managing IT risk and cybersecurity risk.

Understanding Security Vulnerability Awareness, Firm Incentives, and ICT Development in Pan-Asia (JMIS 2020)

Zhuang, Yunhui, Yunsik Choi, Shu He, Alvin Chung Man Leung, Gene Moo Lee, Andrew B. Whinston (2020) Understanding Security Vulnerability Awareness, Firm Incentives, and ICT Development in Pan-Asia. Journal of Management Information Systems, 37(3): 668-693.

This paper investigates how the awareness of a security vulnerability index affects firms’ security protection strategy and how the information awareness effect interacts with firm incentives and country-wide IT development level. The security index is constructed based on outgoing spams and phishing website hosting, which may serve as an indicator of a firm’s security controls. To study whether security vulnerability awareness causes firms to improve their security, we conducted a randomized field experiment on 1,262 firms in six Pan-Asian countries and regions. Among 631 randomly selected treated firms, we alerted them of their security vulnerability index and their relative rankings compared to their peers via advisory emails and websites. Difference-in-differences analyses show that compared with the controls, the treated firms improve their security over time, with a statistically significant reduction of outgoing spam volume according to one of the data sources but not phishing website hosting. However, a statistically significant reduction in phishing website hosting was observed among non-web hosting firms, suggesting that firms’ underlying incentives play an important role in the treatment effect. Lastly, exploiting the multi-country nature of the data, we found that firms in countries with high information and communications technology (ICT) development are more responsive to our intervention because they have higher IT capabilities and more resources to resolve security issues. Our study provides cybersecurity policymakers with useful insights on how firm incentives and ICT environments play roles in firms’ security measure adoption.