The abstract will appear here.
Service providers, such as restaurants, have been adopting various robotics technologies to improve operational efficiency and increase customer satisfaction. AI Robotics technologies bring new restaurant experiences to customers by taking orders, cooking, and serving. While the impact of industrial robots has been well documented in the literature, little is known about the impact of customer-facing service robot adoption. To fill this gap, this work-in-progress study aims to analyze the impact of service robot adoption on restaurant service quality using 4,610 restaurants and their online customer reviews. We analyzed the treated effect of robot adoption using a difference-in-differences approach with propensity score and exact matching. Estimation results show that restaurant robot adoption has a positive impact on customer satisfaction, specifically on perceived service quality. This study provides both academic and practical implications on emerging AI robotics techniques.
We examine how firm revenue scales with labor for revenue-per-employee (RPE) and is moderated by firm-level AI investment. We compare AI start-ups, in which AI provides a competitive advantage, with digital platforms and service start-ups. We use propensity score matching to explain the scaling of start-ups and find evidence for sublinear scaling intensity for revenue as a function of labor. Our study suggests similar scaling intensities between AI and service start-ups, while platform start-ups produce higher scaling intensities. We show that an increase in employee counts is associated with major revenue increases for platform start-ups, while increases were modest for service and AI start-ups.
Last update: April 21, 2021
All of a sudden, instructors are in the situation to teach online. I am taking this opportunity to develop a hybrid model for effective teaching. In this post, I will summarize my observations, experiences, and possible solutions. A caveat is that I teach “technical” courses in business analytics, so some of the issues I discussed here may not be directly applicable to “qualitative” courses. Also, note that this post is a work-in-progress and may be updated in the future.
Identifying inter-firm relationships is critical in understanding the industry landscape. However, due to the dynamic nature of such relationships, it is challenging to capture corporate social networks in a scalable and timely manner. To address this issue, this research develops a framework to build corporate social network representations by applying natural language processing (NLP) techniques on a corpus of 10-K filings, describing the reporting firms’ perceived relationships with other firms. Our framework uses named-entity recognition (NER) to locate the corporate names in the text, topic modeling to identify types of relationships included, and BERT to predict the type of relationship described in each sentence. To show the value of the network measures created by the proposed framework, we conduct two empirical analyses to see their impacts on firm performance. The first study shows that competition relationship and in-degree measurements on all relationship types have prediction power in estimating future earnings. The second study focuses on the difference between individual perspectives in an inter-firm social network. Such a difference is measured by the direction of mentions and is an indicator of a firm’s success in network governance. Receiving more mentions from other firms is a positive signal to network governance and it shows a significant positive correlation with firm performance next year.
Last update: Feb 27, 2022
My research involves Big Data Analytics and AI in Information Systems literature. This post tries to keep track of the editorial and seminal articles on the topic of Big Data, Data Science, Analytics, and AI in the Information Systems and Management literature. The papers are listed in chronological order:
Pre-roll video ads are gaining industry traction because the audience may be willing to watch an ad for a few seconds, if not the entire ad, before the desired content video is shown. Conversely, a popular skippable type of pre-roll video ads, which enables viewers to skip an ad in a few seconds, creates opportunity costs for advertisers and online video platforms when the ad is skipped. Against this backdrop, we employ a video analytics framework to extract multimodal features from ad and content videos, including auditory signals and thematic visual information, and probe into the effect of ad-content congruence at each modality using a random matching experiment conducted by a major video advertising platform. The present study challenges the widely held view that ads that match content are more likely to be viewed than those that do not, and investigates the conditions under which congruence may or may not work. Our results indicate that non-thematic auditory signal congruence between the ad and content is essential in explaining viewers’ ad completion, while thematic visual congruence is only effective if the viewer has sufficient attentional and cognitive capacity to recognize such congruence. The findings suggest that thematic videos demand more cognitive processing power than auditory signals for viewers to perceive ad-content congruence, leading to decreased ad viewing. Overall, these findings have significant theoretical and practical implications for understanding whether and when viewers construct congruence in the context of pre-roll video ads and how advertisers might target their pre-roll video ads successfully.
Digital infrastructure is the backbone on which digital startups realize business opportunities, and the homogeneity or heterogeneity of the technological base can have significant downstream impacts on business risks, inflexibilities, and growth barriers. On the nexus of digital entrepreneurship and infrastructure studies, we suggest a conception of startup digital infrastructure as organized in tech stacks; tech stacks contain individual technological elements that are combined in a single startup, while the way this is done will be inspired by shared templates within the ecosystem. Given that there is limited understanding of the heterogeneity (or homogeneity) of startup tech stacks, we use public registry datasets from StackShare and Crunchbase to identify common tech stacks of startups. Through our analysis, we identify ten commonly used startup tech stacks, which we use to measure and analyze the heterogeneity of startup tech stacks and its antecedents. OLS regression analysis shows that a startup’s technologies’ interrelatedness, its age, and investor funding are associated with the heterogeneity of startup tech stacks. The overall analysis suggests that while startups may make individual choices regarding technology usage, there could be underlying commonalities and imprinting effects across startups, exposing them to common risks in terms of their digital infrastructures. This could pose important implications for startups, investors, and society at large
We propose a price-competition model in which prices are dispersed and a fraction of consumers decide whether to make an immediate purchase without actively searching for prices or to search sequentially. We use an incomplete-information setting with heterogeneous production costs and information frictions: rms’ production cost types are drawn from an interval and are privately observed. The model includes active or inactive consumer search as an equilibrium outcome and allows a competition-induced switch between the two outcomes. We study how firms and consumers interact in determining prices and making an active or inactive search when competition intensifies with more firms.
In this paper, we build on the network structural hole concept of organizational theory to theorize an individual firm-specific strategic competitive positioning (SCP) construct. We use unsupervised document embedding approaches to operationalize the SCP construct by capturing each firm’s relative competitive and strategic positioning in a strategic similarity matrix of all existing U.S. publicly traded firms’ annual corporate filings. This approach enables us to construct a theoretically driven firm-level SCP measure with minimal human expert intervention. Our construct dynamically captures competitive positioning across different firms and years without using artificially bounded and often outdated industry classification systems. We illustrate how the dynamic measure captures industry-level and cross-industry strategic changes. Then, we demonstrate the effectiveness of our construct with an empirical analysis showing the imprinting and dynamic effects of SCP on firm performance. The results show that our dynamic SCP measure outperforms existing competition measures and successfully predicts post-IPO performance. This paper makes significant contributions to the information systems and organizations literatures by proposing an organizational theory-based unsupervised approach to dynamically conceptualize and measure firm-level strategic competitive positioning. The construct can be easily applied to firm-specific, industry-level, and cross-industry research questions in many contexts across many disciplines.