UBC IT Services Analysis

Dodds was confident in his speech and effectively conveyed the capabilities of UBC IT, along with their successes over the past few years. The evidence of UBC IT’s past successes shows that UBC is highly capable of providing students and the university community with the services they need for an enriching learning environment.

Management Team
Dodds emphasizes the importance of formal and informal meetings and how, as a decentralized university, the units and faculties manage to collaborate to develop and provide solutions to the UBC community; different teams within the University help toward the function of IT Services.

Business Model
The business model is feasible and the arguments toward the mission and vision are compelling. Dodds discusses the notion of a global citizenship where the talent pool is organized so everything can come together harmoniously to reach their goals. The trick toward success is to continuously re-evaluate strategies and raise the bar.

Competitive Products
The realistic market size, share and selling price captured are based on enrolment, but more importantly, the reputation of the institution as well as the reliability of the products and services delivered by UBC IT and similar services to support the reputation of UBC as a whole.

Market Readiness
UBC IT clearly has the ability to face the challenges that helps them succeed, particularly since they are driven to continue doing things with success in mind. By bringing together key members and stakeholders in the UBC community, they formulate strategies that ensure the success of their business model.

Technical Innovation
One of the most innovative learning tools to come from UBC was WebCT, proving that the institution has the edge to advance technologically. As well, Dodds discussed going beyond the community with an open source and community source project that will provide benefits to students, faculty and staff at UBC. Dodds did not mention the name of the project but it makes me wonder if he was referring to the Kuali Student System currently in development?

Exit Strategy
UBC IT recognizes success. The annual e-Strategy town hall meetings and release of monthly newsletters are great examples of how valuable decision-making strategies are from different levels within the University community in order to continuously improve products and services.

Overall Investment Status
As an EVA, I would risk my investment capital in UBC IT Services.

1 comment

1 David Vogt { 09.16.09 at 8:20 am }

One of the most interesting transitions in UBC IT over tha last decade is its overt communications (eg. town hall meetings). The unit grew up on central funding but needs to translate into a ‘taxation’ model (paid for by the components of the University it serves) in order to survive and grow. This necessitates a good community-based communications strategy.

The concept of “success” for UBC IT is also interesting. Analogous to the health system and its costs, most of the effort here is about risk management rather than innovation (ie: the “health care” system is actually in the business of “illness management” rather than “wellness promotion”).

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